Malt Whisky specialist increases productivity by 50% with BCPs Voice WMS
Since its foundation, Gordon & MacPhail’s policy has been to send casks to distilleries throughout Scotland, fill them with ‘new make’ spirit and mature them either at the distillery of origin or in the firm’s own bonded warehouses in Elgin.
The company is one of the UK's leading independent specialist wholesalers and distributors, stocking over 4,500 products, including an extensive portfolio of wines, spirits and UK specialist beers and ciders.
“The main driver for bringing in a Voice system for our business was looking at excellence of service within our wholesaling operation” explains Neil Urquhart, Gordon & MacPhail Director of Logistics & Facilities, who headed up the project.” The company was using a paper based system in the warehouse and looking to modernise, improve efficiency and visibility and to have the capacity to effectively handle future growth of the business.
One of the main benefits realised from the implementation of Accord Voice has been increased productivity - a 50% increase in the number of cases picked per person and a 43% increase in the number of lines per person – which Urquhart says, “has been really significant.”
“With the Accord system we now have full visibility of exactly when there’s an order picked and who picked it so if we do have picking errors occurring we can quickly identify exactly why they happened and go back, retrain and minimise that happening in the future.”
Staff have really bought in to the system and user acceptance is very high, illustrated recently when the company asked the acid test question ‘if the Voice system was switched off would you like to go back to paper?’ The answer was a categoric ‘No’.
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