Watches of Switzerland Group has seen its pre-tax profits jump by 181% to £20.1 million in the year to 28 April. Revenue climbed by 22.5% to... View Article
Hotel Chocolat has said its full year pre-tax profit will be in line with market expectations as it reported an uplift in revenue. In a trading update,... View Article
Are You a Voice-of-the-Customer Superhero?
Why luxury retail must be personal and global
The HR Summit 2019
Company values, collaboration with employees and driving a major HR transformation to create a truly omnichannel experience, need to be at the heart of the organisation's culture and brand
FUTURE OF RETAIL HIGHLIGHT
Future of Retail Customer Engagement
In this issue, we feature a range of articles from experts in the field as well as an interview with Jo Causon. the Chief Executive of The Institute of Customer Service, who explains that a great customer experience can be a big differentiator and crucial to retail success in this world of 24 hour a day shopping.