Kingfisher, the owner of B&Q and Screwfix, has reported a 13% fall in underlying pre-tax profit to £693 million after retail profit increases in the UK and Poland were offset by weaker performances in France, Russia and Romania.
Sainsbury’s and Asda have pledged to deliver £1 billion worth of price cuts if their merger gets the go-ahead.
Skincare company Aesop deploys a new international point of sale solution from Cegid
Big ideas for retail: 10 key CX trends
Customer Engagement Conference 2019
The 10th Annual Retail Customer Engagement Conference
FUTURE OF RETAIL HIGHLIGHT
Future of Retail Customer Engagement
In this issue, we feature a range of articles from experts in the field as well as an interview with Jo Causon. the Chief Executive of The Institute of Customer Service, who explains that a great customer experience can be a big differentiator and crucial to retail success in this world of 24 hour a day shopping.