David McKnight has been appointed as the managing director of Co-operative Federal Retail and Trading Services. Jointly owned by the Co-op Group and independent retail Co-op societies,... View Article
Q&A: Luke Sinclair, Marketing Manager – Detego Ltd. London
The new power of in-store mobility
Omnichannel Futures Conference 2020
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
FUTURE OF RETAIL HIGHLIGHT
Future of Retail Customer Engagement
In this issue, we feature a range of articles from experts in the field as well as an interview with Jo Causon. the Chief Executive of The Institute of Customer Service, who explains that a great customer experience can be a big differentiator and crucial to retail success in this world of 24 hour a day shopping.