Introducing: Red Hot Penny
Zendesk guide: A Retailer’s Guide to Getting Omnichannel Customer Service Right
The HR Summit 2018
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
FUTURE OF RETAIL HIGHLIGHT
Future of Retail Customer Engagement
In this issue, we feature a range of articles from experts in the field as well as an interview with Jo Causon. the Chief Executive of The Institute of Customer Service, who explains that a great customer experience can be a big differentiator and crucial to retail success in this world of 24 hour a day shopping.