Q&A: Ashley Kessler, Senior Marketing Manager EMEA - Calabrio
Case Study: Ocado; Delivering beyond the doorstep; a positive customer experience
Customer Engagement Conference 2019
The 10th Annual Retail Customer Engagement Conference
FUTURE OF RETAIL HIGHLIGHT
Future of Retail Customer Engagement
In this issue, we feature a range of articles from experts in the field as well as an interview with Jo Causon. the Chief Executive of The Institute of Customer Service, who explains that a great customer experience can be a big differentiator and crucial to retail success in this world of 24 hour a day shopping.