Dixons Carphone, the electrical and telecoms retailer, has bolstered its services offering with the launch of Team Knowhow, a national network of tech experts which will help customers with installation, support, upgrades and repairs.
Contrary to popular belief: British shoppers would prefer to praise, not moan
HM Treasury bans card surcharges
Retail Human Resources Summit 2017
The 9th HR Summit 2017, The Cavendish Conference Centre, London W1, 5th October 2017
FUTURE OF RETAIL HIGHLIGHT
Future of Retail Customer Engagement
Fostering loyalty in customers is becoming ever more crucial as retailers face fierce competition on the high street and online. In this issue, we take a look at the latest thinking on how to develop a customer-centric focus across organisations and how to connect with customers across multiple channels.In addition to our thought leadership articles, the issue also features interviews with Stephen Hall, former group head of creative at New Look, and Karen Harris, managing director of digital at the Intu shopping centre chain.
Guide: The Importance of Employee Engagement on the Retail Bottom Line
Retailers are living in a new era - one that combines uncertainty with constant change. Consumer expectations are growing, while competition to attract and retain the best staff is rising. This guide provides an introduction for retailers to the benefits of transforming your employee feedback programme to drive strategic change, and outlines what you should look for when choosing a partner to assist you on the journey.