INTERVIEWS
Interview: Screwfix placing stores at heart of its digital model
Interview: Heidi Woodhouse, managing director of Dixons Travel
There is plenty of opportunity for further growth in travel retail for Dixons on the back of airports increasingly focusing on giving customers a better shopping experience and people flying more often.
Interview: Joanna Jensen of Childs Farm
With digital now all pervasive there is an increasing argument that customer service in retail has become an after-thought and that organisations have forgotten that it is all about people and not something to be automated.
Interview with Darren Williams - retailers are failing to engage with customers
Far too many retailers simply talk about customer engagement but do not fully understand it, and they invariably do not act upon their words, which is causing them increasingly serious issues.
Why Employee Intelligence trumps Artificial Intelligence – a CEO perspective
At a time when most retailers are facing into an extremely challenging trading environment, do they have their priorities right when it comes to investment?
Latest retail interviews, comment and insight on the homewares, furniture and DIY sector including m
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