There is plenty of opportunity for further growth in travel retail for Dixons on the back of airports increasingly focusing on giving customers a better shopping experience and people flying more often.
With digital now all pervasive there is an increasing argument that customer service in retail has become an after-thought and that organisations have forgotten that it is all about people and not something to be automated.
Far too many retailers simply talk about customer engagement but do not fully understand it, and they invariably do not act upon their words, which is causing them increasingly serious issues.
At a time when most retailers are facing into an extremely challenging trading environment, do they have their priorities right when it comes to investment?
Retailers should forget about the lower sales conversion rates on mobile and instead focus on delivering the best customer experience based on the objectives of shopper journeys on specific devices. By Glynn Davis
When fashion business Supergroup decided to set up a more organised HR function it structured it in such a way as to ensure that the start-up culture within the company could continue. By Glynn Davis
There has been much talk of mobile as a game-changer for retailers and it is now finally becoming a reality, according to Javelin Group, which says it is building increasing numbers of mobile-optimised sites that are delivering significant conversion rates.By Glynn Davis