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INTERVIEWS

INTERVIEWS

Interview: Screwfix placing stores at heart of its digital model

By Glynn Davis
It might have started out as a catalogue- based retailer that moved online but for home improvement retailer Screwfix most of its revenues today are generated through its stores that have just hit the milestone of 600 outlets.
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Interview: Heidi Woodhouse, managing director of Dixons Travel

Interview: Heidi Woodhouse, managing director of Dixons Travel

6 August 2018 by Glynn Davis

There is plenty of opportunity for further growth in travel retail for Dixons on the back of airports increasingly focusing on giving customers a better shopping experience and people flying more often.

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Interview: Joanna Jensen of Childs Farm

Interview: Joanna Jensen of Childs Farm

6 July 2018 by Glynn Davis

With digital now all pervasive there is an increasing argument that customer service in retail has become an after-thought and that organisations have forgotten that it is all about people and not something to be automated.

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Interview with Darren Williams - retailers are failing to engage with customers

Interview with Darren Williams - retailers are failing to engage with customers

26 April 2018 by The Retail Bulletin

Far too many retailers simply talk about customer engagement but do not fully understand it, and they invariably do not act upon their words, which is causing them increasingly serious issues.

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Why Employee Intelligence trumps Artificial Intelligence – a CEO perspective

Why Employee Intelligence trumps Artificial Intelligence – a CEO perspective

11 January 2018 by Questback

At a time when most retailers are facing into an extremely challenging trading environment, do they have their priorities right when it comes to investment?

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Latest retail interviews, comment and insight on the homewares, furniture and DIY sector including m

RETAIL EVENTS

The Retail Design Seminar 2018
The Retail Design Seminar 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Seminar 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
AI in Retail Conference 2019
AI in Retail Conference 2019
18 September 2019
Cavendish Conference Center, 22 Duchess Mews, London W1G 9DT
Retail marketing is changing pace rapidly by making communication across all platforms personalised, relevant, efficient, and helpful. AI not only helps shoppers find a perfect product but also pre-empts the shopping behaviour and speeds up payment.
The HR Summit 2019
The HR Summit 2019
Tuesday 8 October 2019
The Cavendish Conference Centre, London W1
The 11th HR Summit 2019, The Cavendish Conference Centre, London W1, 8 October 2019