FUTURE OF RETAIL
In this issue, we feature a range of articles from experts in the field as well as an interview with Jo Causon. the Chief Executive of The Institute of Customer Service, who explains that a great customer experience can be a big differentiator and crucial to retail success in this world of 24 hour a day shopping.
Packed full of articles from our contributors on issues such as customer experience, fulfilment, hyper personalisation, Harnessing data, and creating secondary revenue, this issue is sure to be an interesting read and will help you keep one step ahead in this increasingly omnichannel world.
The Retail Bulletin is pleased to bring you the latest edition in our Future of Retail series: In-store Technology. Our contributors take a look at how technology will impact on the way retailers interact with customers in store and how investment in technology will affect the retail workforce in the future.
Fostering loyalty in customers is becoming ever more crucial as retailers face fierce competition on the high street and online.
In this issue, we take a look at the latest thinking on how to develop a customer-centric focus across organisations and how to connect with customers across multiple channels.In addition to our thought leadership articles, the issue also features interviews with Stephen Hall, former group head of creative at New Look, and Karen Harris, managing director of digital at the Intu shopping centre chain.
Published by TRB, this issue of the Future of Retail is aimed at finance executives at a time when disruptive changes in the political and economic landscape have led to uncertainty. We focus on some inspiring CFO's leaders as well as expert vendors.
Welcome to the Retail Bulletin's Omnichannel Retail digital supplement
Welcome to the Retail Bulletin's Payments Innovation digital supplement
Welcome to the Retail Bulletin's first Future of Retail digital supplement