Join TRB and a host of ecommerce visionaries at the ‘THE Retail Conference 2025’

November 4 2026

THE Retail Conference

Join TRB and a host of ecommerce visionaries at ‘THE Retail Conference’.

This exciting one-day event has something for everyone. Uniting ecommerce innovators, influencers, and decision makers, it will bring together the best in class from all retail disciplines.

The headline speakers are disruptors, tech leaders and retail trailblazers with a demonstrable track record in business change and digital innovation. Personally vetted and chosen by TRB following extensive research, our speakers will provide you with live examples of how to create effective retail and ecommerce strategies to drive your business successfully into 2027 and beyond.

This is THE event for anyone looking to excel and innovate in the retail world of the future and stay one step ahead of the competition.

Meet the 2025 Speakers - 2026 speakers coming soon!

Danielle Sones

Managing Director
ABa

Sean Ghouse

Director of Retail UK
Fortnum & Mason

Luke Phillips

IT Director
Townhouse

Trevor Gordon

Chief Digital & Technology Officer
Save the Children UK

Janis Thomas

Managing Director
Look Fabulous Forever

Susannah Schofield OBE

Director General
Direct Selling Association

Andrew Xeni

Founder & CEO, Fabacus, Founder & Chairman
Nobody's Child

Nick King

Insight Director
AutoTrader

To see all speakers click here

Programme Highlights

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09.15-09.25
Chair's welcome address

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09.25-10.10
Retail Opening Address: Transformation strategy and change - how retail can use innovation to gain an edge.

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10.10-10.40
Retail Insights Fireside Chat: Retail is about more than eCommerce - the emergence of 'blended' omnichannel experience

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11.00-11.45
Retail Experts Panel: Understanding consumer behaviour - loyalty and breaking the CX ceiling

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11.45-12.15
Retail Chat: From Ding Dong to TikTok, what's the future for D2C and marketplaces

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12.15-12.45
Retail Fireside Chat: Unlocking the value of 'Mystery Shopping' - engaging your employees to consistently deliver exceptional service

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13.45-14.10
Retail Industry Spotlight: Insight and learnings from the retail motor industry - reframing the Electric Vehicle (EV) customer conundrum

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14.10-15.00
Retail Showcase Panel: How retailers are engaging the physical store shopper - now and in the future

•

15.15-15.45
Retail Fireside Chat: How to claim your piece of the retail media pie - what should your strategy look like?

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15.45-16.30
Retail Insights Panel: Cutting edge technology - transforming the retail industry through digital innovation and AI

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