With digital now all pervasive there is an increasing argument that customer service in retail has become an after-thought and that organisations have forgotten that it is all about people and not something to be automated.
Health and beauty retailer Superdrug increased its pre-tax profit by 16% to £92.9 million in 2017 after delivering sales growth across all categories.
French supermarket operator Groupe Casino has joined forces with L'Oréal France to launch a new beauty and wellbeing store concept called Le Drugstore Parisien.
Health and wellbeing retailer Holland & Barrett has launched Healthbox, an online personalised subscription service for vitamins, minerals and supplements.
Health and wellness retailer Holland & Barrett has hired Anthony Houghton as group retail and property director.
All the breaking retail news and insight on the health & beauty sector including latest results. Covering all the major retailers including Boots, Superdrug, The Fragrance Shop, Well, Lloydspharmacy and more.