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Retail Solutions

Location Intelligence: why addresses aren’t enough for today’s retailers [webinar]

By Karen Howard
As online shopping continues to grow, retailers and logistics companies are under increasing pressure to reach the customers’ front door, first time and every time. Having... View Article
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Retail Solutions

How Amazon is reacting to the latest trends of shopping behavior and what retailers can learn from it

14 June 2021 by Patrick Overall

The pandemic’s effects on the retail industry have been significant. Many retailers have been turning to online solutions in order to keep up their game. With... View Article

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Retail Solutions

[ WEBINAR ] Customer journey management – embracing digital transformation for a unified view of the customer

12 June 2021 by Patrick Overall

More than ever retailers are focused on their digital transformation and creating a single view of its customers across all channels, all with the aim of... View Article

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Retail Solutions

[ WEBINAR ] How a customer-first mindset drives long term omnichannel retail success

11 June 2021 by Patrick Overall

Building a complete, consistent, holistic view improves your customer experience. As part of our Future of Customer Engagement 2021 event this session will give greater insight... View Article

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Retail Solutions

parcelLab Study: The state of UK retail in 2021

10 June 2021 by Karen Howard

parcelLab, the leading Operations Experience Management platform, has released their latest study of the UK’s top 150 retailers. The report analyses the customer experience across checkout,... View Article

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Retail Solutions

[ WEBINAR ] THURSDAY : Customer loyalty – how to improve retention with personalisation and digital experiences

10 June 2021 by Patrick Overall

Personalisation is a powerful tool in the world of retail eCommerce, it develops trust with existing and new customers that can be the differentiator between ‘visit’... View Article

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Retail Solutions

Flooid and PMC announce new Partnership

09 June 2021 by Patrick Overall

Flooid and Technology Services Provider, PMC, announce strategic partnership enabling retail and hospitality customers to quickly implement and reap the benefits of industry-leading commerce solutions. Flooid,... View Article

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Retail Solutions

[ EVENT ] June 17 – Future of Customer Engagement 2021

09 June 2021 by Patrick Overall

Featuring marketing and customer engagement leaders from a wide range of retail organisations, our Future of Customer Engagement event offers a comprehensive guide to how to... View Article

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Retail Solutions

Customer Champions: How to make frontline staff your CX secret weapons. 

09 June 2021 by Patrick Overall

Research carried out in February found people are happier returning to stores now than they were after the first lockdown last year. But retailers must work... View Article

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Retail Solutions

How to turn customers into brand ambassadors (for free!)

07 June 2021 by Patrick Overall

Did you know? Existing customers spend 67% more than new ones. Give your existing customers an amazing in-store experience that will surprise, delight, and engage them, and... View Article

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