Main Products and Services

Main Products and Services

• Online grocery shopping
• Automated warehouse solutions
• Logistics and delivery services
• Technology licensing

Stores

Leveraging advanced technology and a unique fulfilment model, the company now supports over a dozen major retail partners globally, with a network of 25 Customer Fulfilment Centres and over 1000 stores operating their In-Store Fulfilment Solutions.

Employees

Employing approximately 20,000 people and holding over 3,000 patents, Ocado has consistently pioneered digital solutions, including early transactional shopping apps.

Financials

​In its 2024 full-year results, Ocado Group reported a 14.1% increase in total revenue to £3.16 billion, driven by strong performances across its divisions.

• The Technology Solutions segment saw an 18.1% revenue growth to £496.5 million, with adjusted EBITDA rising to £80.9 million, reflecting a margin improvement to 16%.
• Ocado Retail experienced a 13.9% revenue increase to £2.69 billion, achieving an adjusted EBITDA of £44.6 million.
• The Logistics division's revenue grew by 7.6% to £718 million, with adjusted EBITDA of £31.1 million.

Ocado Retail emerged as the fastest-growing grocer in the UK, with a 17.5% sales growth in Q4. CEO Tim Steiner highlighted the transformative impact of robotics and automation on retail supply chains, noting that the productivity of Ocado's CFCs has nearly doubled over the past decade.

Corporate Social Responsibility & Company Culture

Ocado is embedding sustainability into its core mission, aiming to "change the way the world shops, for good." The company is aggressively pursuing net-zero operations by 2035 and extending that commitment across its entire value chain by 2040. Demonstrating progress, Ocado reduced its greenhouse gas footprint by 3% in 2023, while its efficient Customer Fulfilment Centres boast a significantly lower carbon footprint compared to traditional supermarket models.

The company is equally focused on circularity, minimising food waste to a mere 0.7% of sales and streamlining its supply chain. Ocado also prioritises ethical conduct, implementing robust policies and training employees on responsible AI practices. Beyond environmental and ethical considerations, they are investing in future skills through initiatives like Code for Life, providing free coding education and encouraging STEM engagement in schools.

Ocado Group fosters a forward-thinking and inclusive workplace culture guided by five core values: Learn Fast, Craft Smart, Aligned Autonomy, Build Trust, and Collective Potential. These principles encourage innovation, collaboration, and personal growth across the organisation.

The company prioritises diversity and inclusion, supporting employee-led communities for ethnic minorities, LGBTQ+ colleagues, parents, veterans, and more. Its comprehensive HR offering includes flexible hybrid working, up to 30 days working from anywhere annually, inclusive parental leave, shareholding schemes, healthcare, and mental wellbeing support. Ocado also invests in early careers and continuous development through internships, graduate programmes, and learning initiatives, ensuring employees can thrive and grow within the business.

Retail Awards & Recognition

From being named Technology Hero of the Year at the 2017 V3 Technology Awards for its groundbreaking in-house developments, to its Ocado Storage and Retrieval System (OSRS) earning a place in the 2024 Top Software & Tech awards for its transformative impact on supply chain efficiency, Ocado's achievements underscore its commitment to pushing technological boundaries.