Instore Strategy

June 10 2026

Future of Retail Operations

Future of Retail Operations brings together senior retail leaders to explore how technology, AI, and data-driven strategies are transforming both in-store and e-commerce operations. This flagship event focuses on optimising processes, enhancing customer experience, and driving efficiency across the entire retail ecosystem. Attendees will gain actionable insights on workforce engagement, omnichannel integration, and automation—positioning their businesses to thrive in a rapidly evolving retail landscape.

See who spoke in 2025

Darren Sanderson-Williams

General Manager
Specsavers

Mark Ralea

General Manager Europe
Fabletics

Romain Roulleau

Group Digital & eCommerce Director
Kingfisher

Rowland Gee

CEO
The Shocklite Company

Ricky Green

Chief Commercial Officer
Sealskinz

Sharaz Khan

Head of Operations
New & Lingwood

Bunty Stokes

Consultant
Pampeano

Penny Grivea

Managing Director
Aroma-Zone

To see all speakers click here

Programme Highlights

In-Store Innovation and E-Commerce Transformation

Leveraging AI and automation to optimise store operations.
Workforce engagement and scheduling for improved efficiency.
Enhancing customer experience through real-time insights and personalised service.
Integrating omnichannel strategies for seamless in-store and online journeys.
AI-powered customer support for faster resolutions and higher satisfaction
Automated quality assurance to ensure compliance and consistency across digital channels.
Knowledge Graph-driven self-service to reduce inbound queries and improve conversion.
Aligning forecasting and staffing for peak online demand periods.

Why Attend
Thought Leadership Panels featuring leading retail brands and technology innovators.
Actionable Insights on operational excellence and digital transformation.
Networking Opportunities with senior executives shaping the future of retail.
Exclusive Access to TRB’s curated retail community for collaboration and partnerships.

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