Turning Workforce Cost into Competitive Advantage

Workforce costs are rising, margins are under pressure, and retailers are facing growing challenges in how they plan, staff and operate efficiently.

Join a select group of senior retail leaders for an exclusive lunch event on 14 July at The Brasserie of Light at Selfridges on London’s Oxford Street which will focus on the practical ways businesses are responding to these pressures and what’s delivering results.

Over lunch, we’ll explore:

• What’s driving rising workforce costs across retail
• How leading retailers are balancing efficiency, productivity and customer experience
• What effective workforce planning looks like in practice – from forecasting and real-time labour management to reducing reliance on overtime and agency staff
• How retailers are using technology, AI and demand-led planning to improve workforce performance

You’ll hear how senior leaders are tackling the same challenges, exchange perspectives, and leave with practical approaches that are being successfully used across the retail sector.