TRB Lunch Event: People, Productivity & Profit...

How retail leaders are navigating the workforce challenge

A new TRB lunch events for Retail HR and Operations Leaders…

Workforce costs are rising, margins are being squeezed, and retailers are under mounting pressure to plan, staff and operate more efficiently without compromising the customer experience.

Join senior retail leaders for an exclusive lunch on 15 September 2026 at The Brasserie of Light, Selfridges, Oxford Street, London, for a focused discussion on how leading businesses are tackling these pressures head-on, and what’s actually delivering results.

The event will explore:

• What’s driving the rise in workforce costs across retail
• How retailers are balancing efficiency, productivity and customer experience
• What effective workforce planning looks like in practice – from forecasting and real time labour management to cutting reliance on overtime and agency staff
• How technology, AI and demand-led planning are reshaping workforce performance
• How ops, HR and finance leaders are aligning on workforce decisions – and where the tension points really are.

You’ll hear how senior leaders are tackling the same challenges, exchange perspectives, and leave with practical approaches that are being successfully used across the retail sector.