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CX News

All the breaking news from BPOs, CX teams from Retail, Travel, Hospitality, Utilities

Comment: Reactions to the budget from the retail sector

Here we give a round-up of reactions to today’s Autumn Budget statement. Helen Dickinson, CEO of the British Retail Consortium  Changes to business rates from 2025... View Article
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[ Report ] Consumer attitudes to digital receipts 2024

[ Report ] Consumer attitudes to digital receipts 2024

30 October 2024 by Patrick Overall

Yocuda’s platform provides retailers with the tools to IDENTIFY & ENGAGE with 100% of their in-store customers and to continue the customer conversation post-purchase driving sales,... View Article

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The surge of Phygital Experiences: Merging physical and digital in B2B

The surge of Phygital Experiences: Merging physical and digital in B2B

30 October 2024 by Patrick Overall

Comment: Vipul Aggarwal, CRO, BetterCommerce We live in an era where the lines between the physical and digital worlds are blurring, and nowhere is this more... View Article

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[ CASE STUDY ] Decathlon ditches paper and sees engagement soar with dynamic digital receipts

[ CASE STUDY ] Decathlon ditches paper and sees engagement soar with dynamic digital receipts

29 October 2024 by Patrick Overall

Imagine this: you walk out of Decathlon, France’s leading sporting goods retailer, with a receipt that’s more than just a list of products. It suggests workout... View Article

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Creative in-store displays that attract and engage customers

Creative in-store displays that attract and engage customers

29 October 2024 by Patrick Overall

In a world of digital ads and online shopping, securing customer attention in-store is harder than ever. Consumer focus has declined rapidly in the face of... View Article

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Marks & Spencer adds self-checkouts to changing rooms

Marks & Spencer adds self-checkouts to changing rooms

28 October 2024 by Angela Beevers

Marks & Spencer is planning to add self-service checkouts to changing rooms in all 180 of its clothing stores to stop customers having to queue twice.... View Article

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Respect retail and stand together against abuse

Respect retail and stand together against abuse

21 October 2024 by Karen Howard

The Retail Trust has released findings from a survey conducted among 1,200 retail workers, revealing that 39% have considered leaving their positions due to experiences of... View Article

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Interview: Isobel Rogers, Partnership Director at the newly formed CX Alliance (CXA)

Interview: Isobel Rogers, Partnership Director at the newly formed CX Alliance (CXA)

07 October 2024 by Retail Bulletin

The Retail Bulletin has announced the establishment of the CX Alliance (CXA), following the recent closure of CXFO, a CX industry body. Here Isobel Rogers tells... View Article

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Bravissimo joint winners of Customer Service Team of the Year

Bravissimo joint winners of Customer Service Team of the Year

03 October 2024 by Natalie Fresen

Bravissimo’s Customer Service Team: Leading the way in exceptional customer Care. Bravissimo, a retailer that’s more than just about lingerie and swimwear, has won the prestigious... View Article

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Almost 40% of UK Customer Service workers facing abuse consider quitting

Almost 40% of UK Customer Service workers facing abuse consider quitting

19 September 2024 by Natalie Fresen

New data from the Institute of Customer Service reveals that nearly 4 in 10 (39%) UK customer service workers who have experienced abuse are contemplating leaving... View Article

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