All the breaking news from BPOs, CX teams from Retail, Travel, Hospitality, Utilities
What does the Future Hold for Retail CX?: Emerging Trends from HGS and Today’s CX Retail Leaders
Phygital evolution or revolution? [Trust Systems]
In the business world it seems we love a new word or concept – and “phygital” is no different. Queue the song Let’s Get Physical by... View Article
Do retailers need to provide single-sex toilets and changing rooms?
by Joanne Moseley, an employment law expert at Irwin Mitchell. Last month the Supreme Court decided that sex in the Equality Act 2010 refers to biological... View Article
Measuring Retail Customer Experience
by Lisa Garthside, Principal Experience Consultant at Medallia Medallia were delighted to recently host a roundtable discussion over dinner in conjunction with The Customer Experience Alliance... View Article
How to unlock the power of interactive and immersive CX [Trust Systems]
In today’s competitive retail landscape, delivering engaging and immersive in-store experiences is no longer optional, it’s essential. Consumers expect meaningful interactions that go beyond traditional shopping.... View Article
Asda hires Rachel Eyre as chief customer officer
Asda has appointed Rachel Eyre as its new chief customer officer. Eyre will join the business from Morrisons where she has been working as chief customer... View Article
The Future of the CX Alliance (CXA) by new Chair, Martin Newman
Shining a Light on Customer Experience – Why I’m Excited About the CXA and Its Future Over the last few months, I’ve had the privilege of... View Article
The Customer Xperience Alliance (CXA) appoints Martin Newman as Chair to lead industry transformation
The Customer Xperience Alliance (CXA) is thrilled to announce the appointment of Martin Newman, globally recognised consumer champion and CX authority, as Chair of the organisation... View Article
Resonate CX unveils 2025 UK Insights Report: Brick-and-Mortar Customer Trends
Resonate CX, a leading Customer Experience Management (CXM) platform, proudly announces the pre-release of its eagerly awaited 2025 Current State of Brick-and-Mortar Retail Customers: UK Market... View Article
Timpson tops UK customer satisfaction rankings as service failures cost £7.3bn monthly
New UK customer satisfaction rankings revealed: Timpson tops the table while service failures cost UK economy £7.3 billion monthly The latest UK Customer Satisfaction Index (UKCSI)... View Article
