All the breaking news from BPOs, CX teams from Retail, Travel, Hospitality, Utilities
Almost 40% of UK Customer Service workers facing abuse consider quitting
The Retail Bulletin sets up CX industry body, CX Alliance
The Retail Bulletin has announced the establishment of the CX Alliance (CXA) following the recent closure of the Customer Experience Foundation (CXFO). The CXA aims to... View Article
The Future of Customer Experience (CX) in 2025 Retail
The retail niche has been through a lot in the past few years. With the brick-and-mortar revival after Covid and aftershocks of the 2020 mini-recession changing... View Article
Ascensos partners with SentiSum to transform customer experience.
Ascensos, a leader in customer experience management, is proud to announce an innovative partnership with SentiSum, an AI-powered CX analytics platform. This collaboration aims to transform... View Article
Currys to improve 65 stores to enhance the customer experience
Currys is to transform 65 of its stores across the UK as it looks to improve the customer experience. The shops will have around 90% of... View Article
[ EVENT ] 12th annual CX Retail UK Exchange
After a year of unprecedented challenges and transformations in the retail industry, it’s more important than ever to come together as a community to explore the... View Article
[ CASE STUDY ] GAIL’s Bakery uses 5G connectivity to elevate the customer experience and streamline operations
With Cradlepoint’s NetCloud Service and purpose-built 5G routers, GAIL’s Bakery can provide reliable, high-speed connectivity to its growing number of bakeries across the UK. Challenge GAIL’s Bakery is... View Article
[Interview] A day in the life of… Jo Homer, the CX Expert at Signet
We are thrilled to feature Jo Homer, Head of CX & Product at Signet Jewelers, in our latest day in the life interview. With an impressive... View Article
Retail Renaissance: QR codes redefining customer experience and growth strategies
Meet Jenny Stanley, the visionary Founder and MD of Appetite Creative, leading the charge in innovative B2C marketing and connected packaging solutions. With over two decades... View Article
How to Create a Great Retail Customer Experience
By Lightspeed Retail If you work in retail, you’ve probably heard the term ‘the customer is always right’. We’re not here to say whether that’s explicitly... View Article
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