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Retail’s mental health commitments are real. Do they reach the stores?
In conversation with Teresa Long: why smarter risk decisions matter for retail
Retail is moving quickly, and the risks facing the sector are changing just as fast. We caught up with Teresa Long from WTW to talk about…
NRF 2026: Retail’s Big Show Europe
NRF – Retail’s Big Show Europe 2026 takes place in Paris from September 15 to 17, 2026, and it is built for retail teams that want…
The rise of alternative payment verification across UK retail checkouts
Checkout friction has quietly become one of the biggest threats to conversion rates across UK retail. Every extra field, every unnecessary confirmation step, gives a shopper…
Brand identity starts smaller than most retailers think
The Brand Detail Customers Keep Wearing: When independent fashion retailers talk about building a brand, the conversation usually jumps straight to packaging, storefront design or social media…
How UK retailers turned loyalty into a habit
Not so long ago, customer loyalty in British retail meant a paper stamp card in a wallet, dog-eared and half-forgotten until the ninth coffee earned a…
Online payments move into UK retail checkouts
Walk into a flagship store on Oxford Street, tap your phone at the till, and the transaction completes before the receipt even prints. Nothing unusual there.…
Checkout security has moved from the card to the customer
Most card fraud in the UK no longer happens at the till. It has followed shoppers online, into the remote, card-not-present transactions that make up the…
Online payments move into UK retail checkouts
Walk into a flagship store on Oxford Street, tap your phone at the till, and the transaction completes before the receipt even prints. Nothing unusual there.…
How department stores became leisure destinations
For decades, the British department store followed a simple promise: walk in, browse the haberdashery, ride the escalator past perfume and homeware, and leave with a…
