One in five assaulted shopworkers did not report the incident to their employer
Figures released in the interim results of Usdaws latest Freedom From Fear survey show that 22% of shopworkers did not report a violent attack by a customer to their employer.
The results of the annual survey of shopworkers come as Usdaw’s Respect for Shopworkers Week takes places this week with Usdaw representatives out campaigning in supermarkets and town centres asking customers to 'keep your cool at Christmas'.
However, the survey found that there has been a slight decline in the number of incidents of violence, threats and abuse, but Usdaw said the overall figures are still high.
John Hannett, Usdaw general secretary, said: “My message to shopworkers is very clear, abuse is not a part of the job. We are talking to employers to ensure that reporting systems are easily accessible and will make a real difference to the protection. However it is really important that staff do tell their manager when they experience violence, threats or abuse. If they report it we can help sort it.”
Over half of shopworkers polled said they were were verbally abused in the last year, with more than 10% on a weekly or daily basis. Meanwhile, three in 10 were threatened with violence and over 2% were assaulted.
Hannett added: “There is the additional concern of Black Friday on 27 November. The last two years have seen unprecedented scenes of mayhem in some stores as bargain hunting turns into a frenzy. We have been talking to retailers about organising their events to maximise safety and security for staff and customers alike.”
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