THE RETAIL BULLETIN - The home of retail news
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Health & Beauty
General Merchandise
Sports & Leisure
The Papers
Retail Solutions
Food & Drink
TUI Travel narrows half-year losses

TUI Travel has narrowed its half-year losses as revenues were boosted by an increase in unique holiday bookings and online sales.


TUI Travel narrows half-year losses

TUI Travel has narrowed its half-year losses as revenues were boosted by an increase in unique holiday bookings and online sales.

The group, which owns the Thomson and First Choice brands, made an underlying operating loss of £289 million in the six months to 31 March, a 9% reduction on the previous year. 

Unique holiday bookings in the UK increased by 15% while in the Nordics and Germany they rose by 11% and 9% respectively. 

Online sales now account for 42% of bookings in the UK, up 1% from last year, and for 68% of bookings in the Nordics.

Peter Long, chief executive of TUI Travel, said: "Our strategy of focusing on unique holidays and putting our customers at the heart of our business continues to deliver strong growth."

The group is introducing a new smartphone app which will act a 'one stop shop' for customers once they have booked their holidays. The MyThomson app will feature flight information, maps, destination guides and weather updates as well as links to social media. 

Johan Lundgren, deputy chief executive of TUI Travel, said: "TUI Travel is an online driven business and we will continue to enhance our mobile offering. The launch of the MyThomson app is an exciting new way of connecting our customers with Thomson anytime, anywhere, anyway. Innovation is at the heart of our strategy to deliver future growth, and the launch of the MyThomson app reflects our position as market leader."

TUI is also launching its first next generation of shops in the summer with the emphasis of on service in a modern environment.

Kathryn Ward, director of retail and financial services for TUI UK & Ireland, said: "Our next generation store recognises the importance of people when it comes to choosing and booking a holiday, whilst integrating technology into the whole experience to really bring it to life. Customers will be able to immerse themselves in stunning, rich and evocative content as they research and browse our unique holidays in-store."

Thomson’s first next generation shop will open in late summer with a further 10 stores refitted with the new design by Christmas as the group aims to open 100 stores under the new format in the coming few years.

Key features of the next generation shops include a giant immersive video wall and an interactive map and table to entertain customers. There will also be an advice bar where customers can browse the Thomson and First Choice websites on self-service laptops with staff on hand to answer questions. Free Wifi will also be provided in store to enable customers to use their own devices to research in store and check out review content.



Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News


Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Conference
The HR Summit 2019
The HR Summit 2019
8 October 2019
Hallam Conference Centre, London W1W 6JJ
The 11th HR Summit 2019, Hallam Conference Centre, 44 Hallam St, Marylebone, London W1W 6JJ
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, London W1G 9DT
Digitally native competitors and demanding customers are forcing a new perspective in retail. AI and machine learning can help you step up to the challenges; and some ‘small and beautiful’ solutions can increase your conversion rates within just a few weeks.
Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy