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Top UK online retailers failing at mobile email marketing: new study

Top online retailers in the UK and US are underperforming when it comes to mobile email marketing, a new study has found.

BRANDS

Top UK online retailers failing at mobile email marketing: new study

Top online retailers in the UK and US are underperforming when it comes to mobile email marketing, a new study has found.

The Hitting the Mark: Email Intelligence Report 2013/14 by email marketing specialist dotMailer , reveals that over two thirds of the UK’s top online retailers are failing to create email marketing campaigns that are fully optimised for mobile devices.

The report benchmarked the top 30 online retailers in the UK and US against a set of 27 criteria including shareability, design, rendering and landing pages. This year, the research introduced new scoring criteria to embrace recent developments in email marketing strategy, such as mobile optimisation and responsive design. The results show that overall performance has improved by 8% since the last study in 2011, with the average total score amounting to 73%.

Across the board, the report found the top retailers got most of the basics right, with well-observed legitimacy, clear unsubscribe processes and strong calls to action.

Landing pages for campaigns were generally mobile optimised with an average score of 84%, however where retailers fell down was optimising the email content itself for mobile devices. Only 23% of emails assessed across the 60 retailers included code to adapt the content to smaller screens, a figure that was even lower for US retailers in particular, at 14%.

House of Fraser topped both the UK and global chart, after scoring just zero in 2011 and being relatively late in launching a transactional site until 2007. The study found that email marketing is now a core part of the retailer’s multi-channel marketing strategy, hitting 91% of the overall criteria.

Hitting the Mark: Email Intelligence Report 2013/14 is the first iteration of the dotMailer report to benchmark US retailers, and the global runner up top scoring US retailer was Macy’s with a score of 90%. Macy’s reportedly saw a 41% surge in online sales last year, indicating that its digital marketing strategy is paying off.

Tink Taylor, managing director of dotMailer, said: “Having scored the top UK retailers for a number of years it was fascinating to see how their US counterparts compete. dotMailer has recently opened an office in New York so we were intrigued to see how the two markets compare. Interestingly, the US and UK are markedly similar in what they get right and what could be done better when it comes to email marketing, with the UK just about edging the US by five points out of the 280 total.

“The scores for mobile were a surprise, particularly as a third of all email is now read on a mobile device. Optimisation for mobiles is becoming less of a bonus and more of a requirement for today’s marketers.”

 Retailer  Score/280  %
 House of Fraser  255  91.07
 Macy's  253  90.36
 Sainsbury's  245  87.50
 Easyjet  238  85.00
 Boots  235  83.93
 Walmart  234.5  83.75
 JC Penney  234.5  83.75
 Thomson  232.5  83.04
 HP  232  82.86

 

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