Lidl Increased basket size and customer retention. Here’s how they did it. When Lidl personalized their delivery to build loyalty, they saw an 85% increase in traffic.... View Article
Join us after the fact for this four-part webinar, as we walk you through marketing ideas and showcase successful retail case studies backed with empirical research... View Article
DTC brands have the ability to control their entire customer journey. But does this mean they are outperforming the wider retail space? Latest research by parcelLab,... View Article
Retail is going through a period of seismic change at present, with growth proving hard to come by for many retailers. However – the smartest retailers... View Article
DID YOU KNOW? 44% of retailers primarily focus on customer acquisition and only 18% prioritize customer retention. Acquiring a new customer can be 25 times more... View Article
parcelLab, the leading Operations Experience Management platform, has released their latest study of the UK’s top 150 retailers. The report analyses the customer experience across checkout,... View Article
parcelLab, the leading Operations Experience Management platform, has released their latest study of the UK’s top 150 retailers. The report analyses the customer experience across checkout, shipping... View Article
Julian is a founder and CTO of parcelLab. He built our product from the ground up, and works hard to make it better every day. When... View Article
The leading Operations Experience Management platform, parcelLab, announced today that it has secured US$112 million (GB£80 million) in Series C funding led by global venture capital... View Article
Post-purchase and operations experience start-up, parcelLab, celebrates five years of strong business growth, increasing global headcount to 80 people. The post-purchase and operations experience specialist founded... View Article
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