Bose: Meeting customer expectations with parcelLab
Bose is committed to delivering outstanding end-to-end journeys
Bose is a much-loved brand, best known for its home audio systems and noise-cancelling headphones. The brand has been working with parcelLab to enhance the experience it delivers to its customers. Now, the team has rolled out our solution across Europe to deliver consistent customer experiences with Operations Experience Management.
Recognized as innovators in its industry, Bose develops cutting-edge audio technology, and focuses on the small details that make a big difference. At its core, the brand’s goal is to create products and experiences their customers cannot get anywhere else. We spoke with Tim Volkmann, E-commerce Manager of Europe at Bose, to celebrate the success of our partnership to date and to explore plans for future collaboration.
As a brand that prizes the experience they deliver, it is no surprise that Bose is committed to delivering outstanding end-to-end customer journeys, both online and in-store.
“How important is the post-sales experience when creating a best-in-class customer experience? I think it’s super important. So, on a scale of one to 10, it’s probably nine, or even ten.”
Tim Volkmann, Manager – Digital Consumer Direct Europe, BOSE
Before working with parcelLab, Bose had been working with a different post-purchase provider but felt they needed a more flexible solution to really meet the demands of their customers. The team decided that they needed a stronger partner to achieve their goals more effectively. When the team at Bose discovered parcelLab, it was our experience in the industry and the flexibility of both our solution and our team that became the catalyst for our partnership. The brand felt the cost/benefit we offered was more favorable over the historic solution that was previously in place.
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To see more on parcelLab, join us with Katharine Biggs at Omnichannel Retail 28th June
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