[WEBINAR] Why are accurate customer promises the cornerstone of an exceptional omnichannel experience? 

On Tuesday 5th April parcelLab, the leading Operations Experience Management platform, and OneStock, Europe’s leading omnichannel retail solution provider, are coming together to discuss the importance of accurate customer promises for an effective omnichannel experience. 

The ‘Why are accurate customer promises the cornerstone of an exceptional omnichannel experience?’ webinar will discuss in detail the importance of visibility and precision in the customer experience from start to finish. The webinar will highlight the differences between customer expectations and the reality faced, alongside examples of what a consistent experience looks like at different points along the customer journey. 

About the webinar: 

With the pandemic having pushed more customers online than ever before, the webinar will provide insights into how agile order management systems allow omnichannel retailers to grow revenue while satisfying customer demand and adapting to the ever-evolving e-commerce landscape. 

What you’ll learn: 

• The influence and value of delivery promises on overall customer experience 

• How e-commerce brands can own and master the customer promise from order, through to delivery 
• Best practices and key opportunities to satisfy customers and outperform competitors 

Discussion with:  

Joe Till, Sales Director – UK & Nordics, OneStock 

Katharine Biggs, Head of Marketing Communications EMEA, parcelLab 

Head over to the webinar page here to sign up! 

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