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The importance of omnichannel in today's retail environment is more critical than ever, having to adapt to huge changes in consumer behaviour over the past few years as a direct and indirect result of the pandemic.

6 March 2025, Hallam Conference Centre

Omnichannel Futures 2025

The macro-economic uncertainty of the next couple of years gives us all cause for concern on many levels. The future of retail in 2025 and beyond will be even more challenging but paves the way to take advantage of advancements in AI, automation, and sustainability.

Coupled with consumer demand changing fast – today’s retailers must make shopping easy for their customers. The choice lies in businesses themselves, to really rise to the occasion and optimise their operations, in order to provide customers with a better experience.

Omnichannel is the vessel through which we will traverse into this exciting, digitalised retail future.

Attend to hear our expert speakers, working at the cutting edge of retail, discuss:

How to best serve customers by bridging the gap between online and offline
How to tackle growth in 2025
How to execute omnichannel initiatives effectively
How to integrate your brand’s digital roots with a technology-driven approach
How to transform shopping into an omnichannel experience
Get all your omnichannel challenges addressed during this essential in-person event from TRB. With opportunities throughout the day to ask our omnichannel experts your burning questions, how can you afford not to attend this crucial event.

Meet The 2025 Speakers

Speakers to be confirmed.

Programme Highlights

•‘Blended omnichannel retail’ - future retail predictions and trends

• A roadmap to building a cohesive customer centric and profitable omnichannel strategy

• Omnichannel retail - opening more doors with online marketplaces

• Digital transformation - why a digital-first strategy will allow you to meet growing customer demand

• Can retail deliver on ‘store of the future’ - the challenges and opportunities in moving beyond bricks and mortar

• Dawn of the ‘phygital’ experience - a seamless connection between online and offline, digital, and physical

• Putting customers at the heart of the omnichannel journey - enhancing engagement with new experiences

• Empowering in-store staff to deliver omnichannel experiences

Speakers to be confirmed.

Venue & Contact

Hallam Conference Centre, 44 Hallam St, London W1W 6JJ

6 March 2025 - Hallam Conference Centre


For retail speaker opportunities:

Claire Knott
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385

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