THE RETAIL BULLETIN - The home of retail news
Lest we forget
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
Interviews
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE

EVENTS - Omnichannel Futures Conference 2019

SPONSORS

LATEST TWEETS

Omnichannel Futures Conference 2019

Omnichannel Futures Conference 2019


6 February 2019

Cavendish Conference Centre, London WG1 9DT

A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy

BOOK NOW

Omnichannel Futures Conference 2019

The retail industry is facing unprecedented challenges. Across all sectors and markets, retailers are shifting their business models and customer engagement strategies to ensure their survival. Frictionless commerce is becoming a reality and the store of the future will be less about transactions and more of a focus for experiences.

Omnichannel enables retailers to seamlessly engage with their customers across all channels. It can significantly improve the customer experience by ensuring that as customers move from channel to channel, their context and history moves with them. Consumers today expect this type of seamless experience from the companies they interact with most frequently.

The digital revolution has raised the bar for retailers. A retailer may offer a smartphone app, same-day delivery, personalised recommendations and even mobile or contactless payments, but if these capabilities don’t blend seamlessly across multiple channels, the customer experience will be inferior to that of a competitive brand who may do some or all these things well.

Digital-enabled experiences will soon be the primary growth driver for retailers, and you need to make sure you capitalise on the opportunities by avoiding these common mistakes. 

“Research from Deloitte shows that 37% of all retail sales are influenced by digital and this number is projected to accelerate to over 50% by 2020”

This summit will outline the practical steps that retailers need to take, and the emerging technologies and new strategic partnerships that will help. The organisations that will not only survive, but thrive, in this fast-changing and exciting environment are those that embrace excellence and vision in all the channels they use.

2017 VIDEO

This interactive retailer-led summit will look at a number of key themes, including:

  • Omnichannel optimisation - delivering a seamless, immediate and convenient experience across all channels 
  • Technology integration and how to embed digital into the fabric of the business – from staff assisted selling on mobile devices to Board-level culture 
  • Transform convenience and fulfilment - latest initiatives in despatch from store, reserve and collect to cater for today’s time-poor consumer 
  • New ways to blend physical and digital to deliver a richer, wider and more personalised shopping experience
  • How to revolutionise the in-store experience - critical next steps for bricks and mortar retailers 
  • The art of the future store - how retailers must transform to keep pace with change 
  • The growth of smart devices and connectivity resulting in changing consumer behaviour
  • How to design and deliver marketing content across all channels
  • Envisioning strategic brand development over all touchpoints
  • Identify which channels or platforms works better depending on your company and the target

“A recent Google study found that omni-channel shoppers are three times more valuable to a brand

Can you afford to miss this one-day conference with incredible speakers, tips, success stories and vital information to help retailers and brands tackle the strategic and day-to-day challenges of running a successful omnichannel business?

Subscribe For Retail News

RETAIL EVENTS

Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
The HR Summit 2019
The HR Summit 2019
Tuesday 8 October 2019
The Cavendish Conference Centre, London W1
The 11th HR Summit 2019, The Cavendish Conference Centre, London W1, 8 October 2019
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, 22 Duchess Mews, London W1G 9DT
Retail marketing is changing pace rapidly by making communication across all platforms personalised, relevant, efficient, and helpful. AI not only helps shoppers find a perfect product but also pre-empts the shopping behaviour and speeds up payment.
Payment Roundtable 2019
Payment Roundtable 2019
6 February 2019
The Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT
The Retail Bulletin Payment Roundtable will raise debate and discussion centred on but not exclusive to improving the in-store payment process