Join us for an engaging and insightful webinar that looks into the dynamic world of the CX and Contact Centre industry, focusing on the exceptional leadership…
Written by Tess Bemporat Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar…
Comarch is pleased to announce the organization of an exciting webinar that will shed light on the secrets of creating extraordinary customer experiences in the retail…
Electricals retailer AO is to recruit over 250 people to work as customer service specialists. The North West based company has been investing heavily in the…
The 11th year of the CX Retail Exchange, 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore…
With economic uncertainty impacting customers and retailers alike, the need for optimised operational efficiency and more cost-effective processes is greater than ever. For those operating in…
The growing popularity of online grocery is having unintended consequences in stores that have not been thought through, specifically the impact on customers of bad picking…
Guest post – Louise Roches, Director of Customer Solutions at Quantanite. Digital retail subscription services face several customer experience (CX) challenges, including customer acquisition and retention,…
Simpler’s innovative one click checkout brings a game-changing online shopping experience, enabling a quick and hassle-free way to buy that increases customer satisfaction and conversion rates.…
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