New UK customer satisfaction rankings revealed: Timpson tops the table while service failures cost UK economy £7.3 billion monthly The latest UK Customer Satisfaction Index (UKCSI)... View Article
Forward Emphasis Announces Significant Growth in its insurance services and further Investment in its RegTech Solutions as it unveils Bold New Brand and Vision Ireland and... View Article
Here we interview Jag Weatherley, senior VP of operations at ASOS and judge for The People in Retail Awards, about her remarkable career to date, the challenges... View Article
AT Management is delighted to announce the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa. This expansion combines the... View Article
Yocuda’s platform provides retailers with the tools to IDENTIFY & ENGAGE with 100% of their in-store customers and to continue the customer conversation post-purchase driving sales,... View Article
Comment: Vipul Aggarwal, CRO, BetterCommerce We live in an era where the lines between the physical and digital worlds are blurring, and nowhere is this more... View Article
Imagine this: you walk out of Decathlon, France’s leading sporting goods retailer, with a receipt that’s more than just a list of products. It suggests workout... View Article
In a world of digital ads and online shopping, securing customer attention in-store is harder than ever. Consumer focus has declined rapidly in the face of... View Article
Marks & Spencer is planning to add self-service checkouts to changing rooms in all 180 of its clothing stores to stop customers having to queue twice.... View Article
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