Renovotec and Honeywell are helping retailers address their economic challenges and improve the customer experience with technology solutions
With economic uncertainty impacting customers and retailers alike, the need for optimised operational efficiency and more cost-effective processes is greater than ever. For those operating in this highly competitive space, there’s a growing demand for technology that empowers the workforce, while retaining customer confidence and delivering measurable ROI.
Optimising the customer experience and streamlining business operations have become especially important post-pandemic. And while shoppers prefer an in-person shopping experience, they want to enjoy many of the benefits that come with an online shop. They expect a streamlined, frictionless experience with personalisation, self-service options, ease of return and an excellent in-store experience that is as comfortable as ordering online.
Retailers want to address these trends and expectations and deliver a competitive customer experience, so finding the right kind of technology can be quite the undertaking. Purchasing and deploying a set of kiosks or a new piece of software might seem like a logical step forward, but an ‘off the shelf’ product isn’t a guarantee of success. A retail business is unique and deserves a technology solution that’s designed with their specific needs in mind, tailor-made and personalised to address the requirements of their retail operations and the habits of their customers.
Renovotec, the UK’s fastest-growing technology solutions provider, has decades of experience supporting customers in the retail sector, and that experience is helping it design solutions that help businesses reduce costs without affecting that all-important customer satisfaction. And through its ongoing partnership with Honeywell, a leading AIDC specialist with an equally extensive history supporting retailers, Renovotec can leverage the very latest in hardware and software innovations.
“Thanks to our long-standing relationship with our partners at Honeywell, we’re able to help retailers solve the challenges of economic uncertainty with our tailor-made technology solutions,” says Richard Gilliard, CEO at Renovotec. “Our experience supporting retail organisations of all shapes and sizes, and our in-depth knowledge of the technology best suited to addressing key pain points in their operations, ensures that every solution we deploy and support is delivering a consistent ROI.”
Tailor-made solutions enable retailers to operate more efficiently by integrating the right combination of hardware, software and service, such as the use of Honeywell’s Guided Work voice-enabled technology for enhanced stock and inventory management or the CT40 XP Mobile Computer for rapid barcode scanning and seamless payment options.
Retail businesses expect cutting-edge, end-to-end solutions that lead to lean yet responsive inventories and workforces who can perform their tasks faster and with increased accuracy. They also desire technology that creates a frictionless experience for the customer. Kiosk and fixed scanning solutions address a growing demand for self-service opportunities; the deployment of the dynamic Genesis XP 7680g Flexible Presentation Scanner meets this requirement, enhancing services such as click and collect or in-store returns.
Giving retailers access to optimal tools enables them to not only see the latest emergent technologies, but also see how these elements fit together like pieces in their own operational puzzle. Those choices will help a retailer streamline their operations in a way that makes workers more productive, all the while reducing costs in store and online. That in turn helps customers feel more valued, with a service that enhances their omnichannel experience and increases the chance of them making a purchase and returning to do so again and again.
Having a ‘one-stop shop’ partner in the form of a technology solutions integrator takes away the stress of planning and deploying such a refresh, enabling retailers to focus their attention and resources on delivering a great customer experience.
Want to learn more about Renovotec and Honeywell’s end-to-end solutions expertise? Contact Renovotec today.
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