Expert View: Andrew Hall, Chief Commercial Officer at Quantanite I recently wrote an article here about the AI-powered chatbot ChatGPT. I noticed that the MyCustomer editorial... View Article
The hype surrounding ChatGPT started with a murmour at the end of 2021, before building into a crescendo last December when Open AI finally released a... View Article
Fashion retailer New Look has partnered with parcelLab to enhance the post-purchase experiences for its online customers. The partnership will enable New Look to provide proactive... View Article
Every aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability. Your long-term growth and profitability... View Article
Marks & Spencer has acquired the intellectual property, including the source code and algorithms developed by personalised fashion marketplace Thread to accelerate its personalisation capabilities. In... View Article
Multilingual messaging provider ChatLingual is thrilled to announce its partnership with HGS UK, a leader in providing world-class customer care and digital innovation for contact centre... View Article
Research released today by the CCMA (Call Centre Management Association) highlights the difficulty faced by multilingual contact centres in recruiting advisors who can multiskill in local... View Article
Founder of Funding Options, Conrad Ford once said, “Decisions are only as good as the information they’re based on.” This statement couldn’t ring truer for eCommerce... View Article
Leading Technology Services Provider, PMC, has been recognised in the latest ISG Provider Lens™ Quadrant Report as a Market Contender in Retail CX Transformation Services. ISG... View Article
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