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Payments are changing. Is your customer journey ready?

15 October 2026


15 October, The Delaunay Restaurant, 55 Aldwych, London, WC2B 4BB

Payments are changing. Is your customer journey ready?

15 October 2026

Why you should attend?


Payments should enable the customer journey, not interrupt it. But for many retailers, resilience is still catching up with ambition. And the businesses pulling ahead are the ones putting payments at the heart of the customer experience.

Join us on 15 October, from 12 to 2pm at The Delaunay in London’s Covent Garden, for a lunch event chaired by Darren Sanderson-Williams, General Manager at Specsavers, where retailers will come together to discuss today’s biggest payments challenges and where things are heading next.

Topics covered will include:

  • What’s driving the shift to agentic commerce and what it means for your payments strategy
  • Cutting friction from the customer journey in-store, online, mobile and beyond
  • Untangling the complexity behind the scenes – provider sprawl, fragmented data and barriers to change
  • Turning payments data into real insight – a single view of the customer and transaction
  • Scaling and future-proofing payments for the next two to three years

This event is free to attend. Reserve your place here

Previous Event Attendees


Nobodys Child
Bensons for Heads
Avon
Oliver Bonas
Itsu
RESERVED
Dr. Martens
Card Factory
Japan House
Fortnum & Mason
Rituals Cosmetics
M&S
New Look
PRIMARK
Ralph Lauren
American Golf
Iceland
Bird & Blend
Gymshark
Charles Tyrwhitt
Next
COOK
Network Rail
Unilever
The Entertainer
The White Company
Costa Coffee
Dogs Trust
John Lewis & Partners
ESTEE LAUDER
Boots
Mountain Warehouse
Mint Velvet
ProCook
The Perfume Company
Le Creuset
Fatface
Fynd
B&Q
De Beers

Meet Our Partner


Venue & Contact


VENUE
The Delaunay, 55 Aldwych, London, WC2B 4BB

EVENT DATE
15 October 2026

START TIME
12:30

CONTACT
For retail speaker opportunities:

Angela Beevers
T: 01276 489626
E: [email protected]

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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