Customer Centric Retail

The upcoming Retail Customer-Centric Conference 2026 in the UK, a key event for retailers dedicated to enhancing the customer experience.

Join industry leaders as they emphasise the importance of adopting a customer-first mindset, sharing successful strategies to boost loyalty and satisfaction. Explore innovative sessions on leveraging customer data for personalised experiences across channels, driving engagement and conversions. Learn how to seamlessly integrate online and offline touchpoints through digital transformation and omnichannel strategies, ensuring a consistent journey for your customers.

The conference will feature discussions on using AI, chatbots, and augmented reality to create interactive and immersive shopping experiences, alongside best practices for capturing and acting on customer feedback to continually improve service. Emphasis will also be placed on empowering frontline staff through targeted training in empathy, product knowledge, and problem-solving skills.

Additionally, discover the growing importance of sustainable and ethical retailing in building trust, and explore future trends such as AI personalisation, contactless payments, and experiential retail. The event offers valuable networking opportunities, connecting retailers with technology providers and customer experience experts to foster collaborative innovation.

Don’t miss this opportunity to stay ahead in customer experience excellence and shape the future of retail in the UK.