Meet our partners

Lloyds Bank Plc

Lloyds’ support for businesses: Lloyds supports around one million UK businesses with leading digital and relationship banking services, as they start up, grow, thrive, and trade internationally. Through a network of relationship teams based across the UK, as well as internationally, we deliver a mix of local understanding and global expertise necessary to provide long-term support to our clients to help them fulfil their growth aspirations.

Lloyds offers a broad range of finance beyond term lending, spanning import and export trade finance, structured and asset finance, securitisation facilities and capital market funding. Our product specialists provide bespoke financial services and solutions, including tailored cash management, international trade, treasury, and risk management services. We are helping British businesses transition to net zero – Lloyds Banking Group has provided £26.5 billion in sustainable finance to its commercial customers since 2022

 Serve First

 Serve First is an AI-driven Customer Experience (CX) and feedback management platform built for multi-site retail operators who need to spot issues fast, and fix them even faster. We bring every signal of customer sentiment into one place, capturing in-store feedback, online reviews, surveys and operational inputs, then unifying them into a single CX operating system. Using AI-driven insight, Serve First turns complex data into clear priorities, root causes and actions that both head office and frontline teams can act on immediately.  The platform can then distribute those actions across the workforce as necessary leading to continuous improvements to your CX.

Retail leaders use Serve First to move beyond disconnected tools and manual reporting. Our platform helps you understand the end-to-end customer journey by location, channel and touchpoint, by turning those insights into automated actions. This reveals what’s really driving store performance, loyalty and revenue. With real-time dashboards, alerts and automated workflows, teams can close the loop quickly, standardise best practice across the estate, and track the measurable impact of improvements over time.

Serve First is trusted by major organisations operating in the retail industry including The Body Shop, Alphega Pharmacy, and Topps Tiles.