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New research has discovered that the British expectation for good customer service has overtaken that of typically high demanding Americans.
A new poll has revealed that UK shoppers expect to spend over £650 million celebrating Bonfire Night and Halloween this year despite relatively modest levels of participation for both events.
New research has shown that consumers reluctance to queue is leading retailers to lose almost 21 million potential customers every year with some of those customers potentially lost for good as they turn elsewhere to purchase goods.
New research has found that nine out of ten consumers have purchased items via their computer at home or via a mobile digital device in the past six months.
Research carried out by Co-operatives UK, the national trade body for co-operative enterprises, showed that a quarter of people in the UK buy in bulk with others and this is set to rise by 20% in 2011.
The forward looking HEAT index recorded its second lowest result ever (September 2010 was lowest at -33%) at -32% as uncertainly about the strength of the economic recovery remains prevalent.
Survey finds retailers more trustworthy than financial services companies