Going beyond CX: How understanding Customer Obsession ensures success
Forrester research commissioned by Critizr.
The pandemic has marked a turning point for retailers. Everything has changed now: purchasing behaviour, expectations in terms of customer experience…
Customer Obsession is no longer a luxury, it is a long-term competitive strategy. And it depends, in particular, on the ability to listen and react to the customer in real-time – a reality that is even more evident for customer-facing employees (79%).
So how do you differentiate yourself from the competition and succeed in the long term? There is only one answer: adopt a customer-obsessed approach business-wide!
Download this report to:
– Understand how to implement Customer-Obsession organisation-wide
– Know who must be engaged within the business to be truly customer-obsessed
– Understand the true benefits and value of being Customer Obsessed
Download the report here.
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