House of Vans London to re-open
October 26, 2021 3:54 pmHouse of Vans London is set to re-open its doors to the public on 4th November 2021, after a 15-month hiatus due to the pandemic. The... View Article
Tag Archive: customer experience
John Lewis opens “school of service” for staff
October 25, 2021 3:17 pmJohn Lewis has launched a “school of service” for staff to provide lessons on better customer experience after facing criticism that standards in stores have been... View Article
Tesco quiet hour now a permanently fixture
October 22, 2021 4:09 pmTesco has confirmed their “quiet hour” scheme to make the shopping experience more comfortable for customers with autism or disabilities will become a permanent fixture. According to Tesco,... View Article
[ ON DEMAND ] People will make or break your digital retail transformation
October 13, 2021 1:02 pmWhat’s the most important factor in a successful digital transformation? While technology and customer experience both play important roles, it’s the people within your retail organisation... View Article
Great Portland Estates transforms New Bond Street retail space into immersive art exhibition
September 29, 2021 7:42 amGreat Portland Estates has transformed its retail space at 95 New Bond Street into a temporary immersive art exhibition as part of plans to reinvigorate the... View Article
Boohoo unveils first customer collection
September 28, 2021 11:48 amBoohoo has unveiled its first ever customer edit following the #coupleupwithboohoo competition on social media. The lucky winner was 21-year-old Reni Ruta, a model from London,... View Article
How retailers can accelerate change with modern commerce technology in store
September 28, 2021 10:00 amRetail increasingly centres around a single view of the customer, so unifying channels and customer experiences is fundamental to driving the success of the modern store.... View Article
Ted Baker to champion British music with street party sessions
September 27, 2021 1:29 pmBritish fashion retailer Ted Baker is collaborating with Eleven Studio to present an immersive, digital-first series of performances by British musicians. ‘Street Party Sessions’ will champion... View Article
IKEA announces creative collaboration with Swedish House Mafia
September 17, 2021 3:36 pmThere is a new collaboration with Swedish origin ready-to-assemble retailer, but not one we could have predicated. IKEA are teaming up with Swedish House Mafia, one... View Article
Going beyond CX: How understanding Customer Obsession ensures success
September 6, 2021 1:01 pmForrester research commissioned by Critizr. The pandemic has marked a turning point for retailers. Everything has changed now: purchasing behaviour, expectations in terms of customer experience…... View Article
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