Fortnum & Mason revamps third floor of Piccadilly flagship
March 27, 2023 11:33 amFortnum & Mason is revamping the third floor of its flagship store in London’s Piccadilly as it looks to attract a wider range of shoppers. The... View Article
Tag Archive: customer experience
Latest News: customer experience
[ Podcast ] The eCommerce Customer Experience
December 15, 2022 11:16 amEvery aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability. Your long-term growth and profitability... View Article
Interview: Gary Favell, CEO of American Golf
December 5, 2022 7:41 amRetail Bulletin caught up with Gary Favell, CEO of American Golf, to talk about the company’s experienced based retail strategy, the success of its bricks-and-mortar stores,... View Article
Waitrose hires new customer director
November 25, 2022 7:27 amWaitrose has appointed Nathan Ansell as its new customer director. Reporting to Waitrose executive director James Bailey, he will succeed Martin George who is stepping down... View Article
H&M unveils new evolving store concept
November 24, 2022 7:19 amH&M has launched a new store concept in Brooklyn as it looks to elevate the customer experience. Situated in the heart of Williamsburg at 92 N.... View Article
BoohooMan ventures into hospitality with ‘ManCave’ venue
July 25, 2022 10:56 amOnline fashion brand BoohooMan has launched what it describes as the ultimate mancave which can be used for lads’ weekends and stag dos. The new venue... View Article
H&M Group tests tech-enabled shopping experiences in US
May 30, 2022 8:29 amH&M Group is launching a new tech enabled in-store shopping experience in the US as it looks to create “smooth, creative and fun” experiences for its... View Article
Are retailers focusing on the right targets to deliver CX?
May 13, 2022 1:55 amTwo-thirds of retail businesses say improving customer experience (CX) is a high-priority business objective. But are they focusing on the right initiatives? That’s the question posed... View Article
The Very Group to give customers personalised size and fit guidance
May 4, 2022 8:13 amThe Very Group is to improve the customer experience by providing personalised size and fit guidance across its 300 fashion brands. Th group said the move... View Article
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