Conversation with… Martin Newman
September 26, 2025 8:52 amMartin Newman has spent decades advising global retailers on how to thrive in a world where trust, loyalty, and experience are as important as price and... View Article
Tag Archive: customer experience
Latest News: customer experience
Conversation with… Ian Hunt, director of customer services and procurement at Liberty
May 26, 2025 8:52 amIn this latest instalment of our Conversations series, we speak with Ian Hunt, director of customer services and procurement at Liberty, one of the UK’s most... View Article
The Perfume Shop to launch boutique store concept
May 26, 2025 8:44 amThe Perfume Shop is introducing two new concept boutique stores as part of its continued expansion. Due to to launch this summer, the shops at the... View Article
The Perfume Shop unveils an upgraded experiential store in Harlow
January 28, 2025 12:29 pmThe Perfume Shop celebrated the scent-sational addition of another new and improved experiential store at Unit 26d, Harvey Centre, Harlow, CM20 1XW. The iconic retailer unveiled... View Article
Retail trends 2025 shaping seamless experiences and unified commerce
January 23, 2025 9:50 amAuthor Natalie Fresen As retailers hit the ground running in 2025, the customer experience remains firmly in the spotlight. The National Retail Federation’s Big Show highlighted... View Article
Bravissimo joint winners of Customer Service Team of the Year
October 3, 2024 10:09 amBravissimo’s Customer Service Team: Leading the way in exceptional customer Care. Bravissimo, a retailer that’s more than just about lingerie and swimwear, has won the prestigious... View Article
The Retail Bulletin sets up CX industry body, CX Alliance
September 19, 2024 11:37 amThe Retail Bulletin has announced the establishment of the CX Alliance (CXA) following the recent closure of the Customer Experience Foundation (CXFO). The CXA aims to... View Article
Currys to improve 65 stores to enhance the customer experience
May 17, 2024 7:14 amCurrys is to transform 65 of its stores across the UK as it looks to improve the customer experience. The shops will have around 90% of... View Article
The Future of In-Store Technology: Embracing the Change
April 17, 2024 11:53 amAuthor Natalie Fresen Retail is undergoing a ruthless renaissance after a transformation almost two decades long. The e-commerce eruption and pandemic lockdowns, as well as the... View Article
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