Two-thirds of retail businesses say improving customer experience (CX) is a high-priority business objective. But are they focusing on the right initiatives? That’s the question posed... View Article
The Very Group is to improve the customer experience by providing personalised size and fit guidance across its 300 fashion brands. Th group said the move... View Article
Waitrose has relaunched its popular Wine Tasting at Home ‘in-person’ experience after the service was taken virtual during the Covid-19 pandemic. Costing from £35 per person,... View Article
Reiss has unveiled a new website which will aim to offer shoppers an improved customer experience and upgraded services. The new Reiss platform is contracted to... View Article
Landsec has signed Adam Breeden’s immersive Formula 1 racing simulation experience at One New Change in the City of London. Due to launch at the shopping... View Article
House of Vans London is set to re-open its doors to the public on 4th November 2021, after a 15-month hiatus due to the pandemic. The... View Article
John Lewis has launched a “school of service” for staff to provide lessons on better customer experience after facing criticism that standards in stores have been... View Article
Tesco has confirmed their “quiet hour” scheme to make the shopping experience more comfortable for customers with autism or disabilities will become a permanent fixture. According to Tesco,... View Article
What’s the most important factor in a successful digital transformation? While technology and customer experience both play important roles, it’s the people within your retail organisation... View Article
Great Portland Estates has transformed its retail space at 95 New Bond Street into a temporary immersive art exhibition as part of plans to reinvigorate the... View Article
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