There is a new collaboration with Swedish origin ready-to-assemble retailer, but not one we could have predicated. IKEA are teaming up with Swedish House Mafia, one... View Article
What’s the most important factor in a successful digital transformation? While technology and customer experience both play important roles, it’s the people within your retail organisation... View Article
Forrester research commissioned by Critizr. The pandemic has marked a turning point for retailers. Everything has changed now: purchasing behaviour, expectations in terms of customer experience…... View Article
Leading UK garden centre group Blue Diamond has today (31st August) announced a new partnership with Customer Interaction Management specialists Critizr, to drive an improved customer... View Article
Waitrose has introduced a new cocktail experience to its Wine Tasting at Home service. Customers can now order a tasting box that enables them to create... View Article
Preparing for the busy holiday season may not be ideal when we’re in the middle of summer. But as a retail brand, planning ahead and having... View Article
During the radical upheaval brought about by Covid-19 retailers have increasingly recognised the value of talking to their customers and using this feedback as a key... View Article
Superdrug has launched a new trial offering where online customers can get the same personal service and expert advice as when visiting a Superdrug store. Called... View Article
If you want to know what’s next for retail customer engagement, then join us on 17 June at our free Future of Retail Customer Engagement webinar.... View Article
Premium British cycle brand Ribble had lost its way by focusing on selling third-party brands but a refocus on its own-brand bikes and leveraging its long-standing... View Article
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