Every aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability. Your long-term growth and profitability... View Article
Retail Bulletin caught up with Gary Favell, CEO of American Golf, to talk about the company’s experienced based retail strategy, the success of its bricks-and-mortar stores,... View Article
Waitrose has appointed Nathan Ansell as its new customer director. Reporting to Waitrose executive director James Bailey, he will succeed Martin George who is stepping down... View Article
H&M has launched a new store concept in Brooklyn as it looks to elevate the customer experience. Situated in the heart of Williamsburg at 92 N.... View Article
Online fashion brand BoohooMan has launched what it describes as the ultimate mancave which can be used for lads’ weekends and stag dos. The new venue... View Article
H&M Group is launching a new tech enabled in-store shopping experience in the US as it looks to create “smooth, creative and fun” experiences for its... View Article
Two-thirds of retail businesses say improving customer experience (CX) is a high-priority business objective. But are they focusing on the right initiatives? That’s the question posed... View Article
The Very Group is to improve the customer experience by providing personalised size and fit guidance across its 300 fashion brands. Th group said the move... View Article
Waitrose has relaunched its popular Wine Tasting at Home ‘in-person’ experience after the service was taken virtual during the Covid-19 pandemic. Costing from £35 per person,... View Article
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