In this latest instalment of our Conversations series, we speak with Ian Hunt, director of customer services and procurement at Liberty, one of the UK’s most... View Article
The Perfume Shop is introducing two new concept boutique stores as part of its continued expansion. Due to to launch this summer, the shops at the... View Article
The Perfume Shop celebrated the scent-sational addition of another new and improved experiential store at Unit 26d, Harvey Centre, Harlow, CM20 1XW. The iconic retailer unveiled... View Article
As retailers hit the ground running in 2025, the customer experience remains firmly in the spotlight. The National Retail Federation’s Big Show highlighted a clear trend:... View Article
Bravissimo’s Customer Service Team: Leading the way in exceptional customer Care. Bravissimo, a retailer that’s more than just about lingerie and swimwear, has won the prestigious... View Article
The Retail Bulletin has announced the establishment of the CX Alliance (CXA) following the recent closure of the Customer Experience Foundation (CXFO). The CXA aims to... View Article
Currys is to transform 65 of its stores across the UK as it looks to improve the customer experience. The shops will have around 90% of... View Article
Retail is undergoing a ruthless renaissance after a transformation almost two decades long. The e-commerce eruption and pandemic lockdowns, as well as the customers’ inclination to... View Article
Nespresso Professional partners with small business throughout the UK to provide a high-quality coffee experience.It is no secret that the retail industry has faced tough headwinds... View Article
