Forrester research commissioned by Critizr. The pandemic has marked a turning point for retailers. Everything has changed now: purchasing behaviour, expectations in terms of customer experience…... View Article
Leading UK garden centre group Blue Diamond has today (31st August) announced a new partnership with Customer Interaction Management specialists Critizr, to drive an improved customer... View Article
A nationwide competition to celebrate the pride and commitment of people working in physical stores during Covid has announced its overall winner today (23rd August): The... View Article
Proud of My Store, the competition from Critizr that celebrates stories of pride from frontline retail workers is being extended until the end of July, to... View Article
Research carried out in February found people are happier returning to stores now than they were after the first lockdown last year. But retailers must work... View Article
Do you know someone who works in retail and deserves recognition for their tireless effort during Covid? Do you work for a store and want to... View Article
Survey results from European retail leaders on what the customer journey will look like for Fashion and Beauty in a post-pandemic world. What has been the... View Article
Aurélien began his career on the IT and technical side, before moving into strategy and marketing roles in the European teams of companies such as Microsoft,... View Article
Across Europe the retail landscape has been reshaped as a result of COVID-19, to understand these changes we asked people who are best placed to answer... View Article
Research indicates that 1 in 3 customers will leave a brand they love after just one bad experience, with 92% completely abandoning it after just a... View Article
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