FASHION RETAIL NEWS UK
Boohoo to charge customers for returns
12 July, 2022 | by Natalie Fresen
Boohoo has become the latest fashion brand to introduce fees for customers wanting to return an item.
The fashion giant will charge customers £1.99 for each parcel that gets returned to its warehouse.
The company included the change to its policy on its information page on returns, and informed customers: “Please note a returns charge of £1.99 per parcel will be deducted from your refund amount. Returns are free for premier customers.”
Premier customers pay £12.99 a year for unlimited next-day delivery and free returns.
It comes after Boohoo reported in May that the rate of returns had soared so high that it led to sales falling in the three months to May 2022, compared with a year ago.
