H&M considers charge for returns
H&M is considering charging for returns for online purchases.
In its third quarter conference call last week, the Swedish fashion retailer’s chief executive Helena Helmersson told investors that the company will soon be testing the implementation of “return fees in a few of the markets to see the response from the customer”.
However, H&M wants to see how the move is received by customers before deciding to roll it out any further.
In a statement given to The Independent, a spokesperson for H&M said it “will test a return fee in a few of its markets but it will only apply to online returns.”
They added: “If a customer returns a product that was bought online in-store, there is no fee.”