Customer Champions: How to make frontline staff your CX secret weapons.
Research carried out in February found people are happier returning to stores now than they were after the first lockdown last year.
But retailers must work harder than ever to build consumer confidence and make the public feel safe. Our new report will show you how.
Download this report to:
– Learn how to turn store associates into your greatest assets
– Discover the tools you need to equip frontline staff for success
– Read first-hand testimonies from store managers on how they’ve responded to the needs of their local community during the pandemic
Featuring case studies from Kingfisher, Sephora, Waterstones, John Lewis and Partners and ATOL les Opticiens.
Download the report here.
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