THE RETAIL BULLETIN - The home of retail news
Home Page
News Categories
Christmas Ads
Commentary
Department Stores
Electricals & Technology
Entertainment
Fashion
Food & Drink
General Merchandise
Grocery
Health & Beauty
Home & DIY
Interviews
People Matter
Property
Retail Business Strategy
Retail News
Retail Solutions
Shopping Centres, High Streets & Retail Parks
Sports & Leisure
Retail Events
People in Retail Awards 2023
Retail HR Central
Digital Transformation Strategy 2023
Retail Marketplace Strategy
Retail HR 2023
THE Retail Conference 2023
Customer Engagement Strategy 2023
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
[ WEBINAR ] TODAY 9.30AM – Winning in the new consumer landscape – adapting to changes in behaviour

Featuring marketing and customer engagement leaders from a wide range of retail organisations, our Future of Customer Engagement event offers a comprehensive guide to how to… View Article

GENERAL MERCHANDISE

[ WEBINAR ] TODAY 9.30AM – Winning in the new consumer landscape – adapting to changes in behaviour

Featuring marketing and customer engagement leaders from a wide range of retail organisations, our Future of Customer Engagement event offers a comprehensive guide to how to grow your business through improving the experience you deliver to your customers. If you’re serious about unlocking the full potential of your retail business, don’t miss this unique opportunity to benchmark your people, processes and technology with those leading the way.

09:30-10:15 – Fireside Opening Chat – Winning in the new consumer landscape – adapting to changes in behaviour

  • Is online shopping here to stay or are consumers craving the in-store experience?
  • The continuous balance between transactional and human service
  • How to respond to market with authenticity moving forward
  • What is considered successful customer engagement – the future impact of digital on retail experiences?
  • Evolving expectations of the digitally connected and informed consumer
  • The importance of online reputation to attract and convert new customers

Jo Causon, CEO, The Institute of Customer Service
Alice Hawcroft, Group Client Director eCommerce – Argos, Nectar360: Part of the Sainsburys Group
Ben Stirling, Managing Director, Webloyalty

Register here.

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News