With myriad touchpoints in customers’ shopping journeys today, it is imperative that retailers intelligently handle each engagement in a unique way while also ensuring they provide... View Article
With more channels than ever, and millions of customer interactions, how do retailers ensure prompt, authentic and premium customer engagement with limited resources? This session will discuss best practice... View Article
The pandemic has reshaped consumer behaviour and magnified the need for retailers to ensure a digital transformation strategy is at the heart of their business. According... View Article
Marketing budgets are at their lowest in years, so understanding which activities result in purchases so you can eliminate wasted spend is more important than ever.... View Article
Saks has made its debut on TikTok as looks to find new ways to connect with customers through digital content. The luxury department store said it... View Article
M.Video, which is part of Russian consumer electronics retailer M.Video-Eldorado Group, is rolling out a new app feature that allows customers to request the help of... View Article
Currys has launched its first customer loyalty scheme as it looks to boost customer retention and engagement. The technology retailer said the Currys Perks scheme has... View Article
Would you like to improve how you optimise data for marketing and customer acquisition and retention? Do you want to find new ways to convert ‘interested... View Article
With staffing shortages causing great problems it is critical retailers retain their best employees and avoid losing them because of the rising levels of abuse they... View Article
During the radical upheaval brought about by Covid-19 retailers have increasingly recognised the value of talking to their customers and using this feedback as a key... View Article
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