The Original Factory Shop introduces TOFS Club+ app
July 20, 2022 10:51 amThe Original Factory Shop has introduced its first ever mobile app as a major upgrade to its loyalty programme. Shoppers who sign up will automatically become... View Article
Tag Archive: customer engagement
The Future of Retail Customer Engagement: event report
June 17, 2022 8:36 amWith myriad touchpoints in customers’ shopping journeys today, it is imperative that retailers intelligently handle each engagement in a unique way while also ensuring they provide... View Article
[ ONDEMAND ] Customer engagement – how to thrive in the ‘always-on’ digital customer era
June 9, 2022 12:01 amWith more channels than ever, and millions of customer interactions, how do retailers ensure prompt, authentic and premium customer engagement with limited resources? This session will discuss best practice... View Article
Digital Transformation Strategy in Retail
May 27, 2022 6:30 pmThe pandemic has reshaped consumer behaviour and magnified the need for retailers to ensure a digital transformation strategy is at the heart of their business. According... View Article
[ eBook ] How retailers can unlock more profits with conversations
March 3, 2022 7:47 amMarketing budgets are at their lowest in years, so understanding which activities result in purchases so you can eliminate wasted spend is more important than ever.... View Article
Saks makes its debut on TikTok
February 16, 2022 8:07 amSaks has made its debut on TikTok as looks to find new ways to connect with customers through digital content. The luxury department store said it... View Article
M.Video launches mobile app function to call sales assistant to store shelf
November 25, 2021 7:49 amM.Video, which is part of Russian consumer electronics retailer M.Video-Eldorado Group, is rolling out a new app feature that allows customers to request the help of... View Article
Currys launches first customer loyalty scheme
October 5, 2021 9:24 amCurrys has launched its first customer loyalty scheme as it looks to boost customer retention and engagement. The technology retailer said the Currys Perks scheme has... View Article
Discover the future of retail marketing
July 4, 2021 11:21 amWould you like to improve how you optimise data for marketing and customer acquisition and retention? Do you want to find new ways to convert ‘interested... View Article
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