Building a complete, consistent, holistic view improves your customer experience. As part of our Future of Customer Engagement 2021 event this session will give greater insight... View Article
Featuring marketing and customer engagement leaders from a wide range of retail organisations, our Future of Customer Engagement event offers a comprehensive guide to how to... View Article
If you want to know what’s next for retail customer engagement, then join us on 17 June at our free Future of Retail Customer Engagement webinar.... View Article
Your customers are changing the rules of engagement, so how can you make it work for both of you, asks Chris Roye, Commercial Director at Astound... View Article
Fashion retailer Ted Baker is to launch a live video shopping feature for customers this month. The company said the new technology will enable it to... View Article
The Fragrance Shop has launched a new membership scheme called ‘My TFS’. The scheme will offer customers a choice of three plans with different annual fees... View Article
Selfridges and Royal Mail have come together to launch an immersive experience spanning store and online at Selfridges’ London store. Called ‘Royal Mail at Selfridges’, the... View Article
Customer engagement within retail was undergoing great change, with purpose-led businesses coming to the fore and technology like Artificial Intelligence (AI) having greater impact, and then... View Article
Delegates at our Future of Retail Customer Engagement webinar yesterday were treated to some fantastic talks on how to grow loyalty by keeping shoppers engaged, happy... View Article
Debenhams has opened a virtual beauty room to enable customers to get expert advice while its department stores are closed in England. The retailer is using... View Article
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