THE RETAIL BULLETIN - The home of retail news
Home Page
News Categories
Christmas Ads
Commentary
Department Stores
Electricals & Technology
Entertainment
Fashion
Food & Drink
General Merchandise
Grocery
Health & Beauty
Home & DIY
Interviews
Property
Retail News
Retail Solutions
Shopping Centres, High Streets & Retail Parks
Sports & Leisure
Retail Events
People in Retail Awards 2023
Retail Marketplace Strategy 2023
Omnichannel Futures 2023
Retail HR Central
Digital Transformation Strategy 2023
Customer Engagement Strategy 2023
Retail HR 2023
THE Retail Conference 2023
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
Zara starts charging for online returns

Fashion giant Zara has started charging customers to return products bought online. Since the beginning of May, Zara shoppers have been charged £ 1.95 to send… View Article

FASHION

Zara starts charging for online returns

Fashion giant Zara has started charging customers to return products bought online.

Since the beginning of May, Zara shoppers have been charged £ 1.95 to send back items, with the fee deducted from their refund, according to reports.

Items bought in store can still be returned to shops in the same region free of charge.

Inditex-owned Zara’s move to charge for online returns will be watched closely by other fashion retailers in the face of spiking return rates.

Returns have long been a costly headache for fashion retailers and have eroded margin.

One in three fashion items bought online are sent back, according to returns specialist ReBound. This is around double the rate for shop-bought goods.

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News