UK retail returns hit record levels in 2022 as the cost-of-living crisis impacted consumer behaviour. Despite online retail purchases falling by 11.5%, returns were 26% higher... View Article
Fashion giant Zara has started charging customers to return products bought online. Since the beginning of May, Zara shoppers have been charged £ 1.95 to send... View Article
Royal Mail has confirmed that it will collect up to five parcels a day for free, on top of postage, from consumers across the UK through... View Article
John Lewis is now offering customers the option of returning their purchases to Waitrose delivery drivers when they receive their groceries. The department store says shoppers... View Article
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