Latest News: customer experience
December 4, 2020 6:33 am
Published by Angela Beevers
Ted Baker has launched a new personalised shopping experience to bring the immersive nature of its stores to customers online. Customers visiting its website are now... View Article
September 2, 2020 11:42 am
Published by Patrick Overall
Coveo guest post: The reality is that online has become the only channel, meaning that customer expectations for the digital experience you deliver have only increased... View Article
August 3, 2020 7:49 am
Published by Angela Beevers
Burberry has chosen Chinese technology hub Shenzhen as the location for its first social retail store. The company said the shop will blend the physical and social worlds... View Article
July 13, 2020 10:35 am
Published by Patrick Overall
One of today’s most popular Spanish clothing brands, Desigual needed a single view of its customers, catalog, and stock to meet its goals for service and... View Article
July 9, 2020 7:00 am
Published by Angela Beevers
Samsung has opened a new experience-led store in Bristol’s Cabot Circus. Operated by PRS&, the brand’s exclusive franchisee for Samsung Experience stores in the UK, the shop will enable shoppers... View Article
July 1, 2020 9:31 am
Published by Patrick Overall
With retailers and brands moving closer to an all-digital model, new Nuxeo report demonstrates the challenges facing retailers and brands as they look to reestablish themselves,... View Article
June 19, 2020 9:35 am
Published by Patrick Overall
More than half of UK shoppers would switch to a competitor if the digital customer experience doesn’t measure up With the retail sector facing some of... View Article
May 19, 2020 5:40 am
Published by Patrick Overall
parcelLab, an innovator in post-purchase retail communications, has launched a new whitepaper exploring specifically how Covid-19 is impacting customer experience and offering actionable steps that retailers... View Article
March 27, 2020 11:42 am
Published by Patrick Overall
A must-have for museums, retail stores, trade shows, healthcare, and just about anywhere people gather, a new interactive solution has come to play, literally. The latest... View Article