Latest News: customer experience
August 17, 2021 10:17 am
Published by Patrick Overall
Preparing for the busy holiday season may not be ideal when we’re in the middle of summer. But as a retail brand, planning ahead and having... View Article
June 25, 2021 7:41 am
Published by glynn-davis
During the radical upheaval brought about by Covid-19 retailers have increasingly recognised the value of talking to their customers and using this feedback as a key... View Article
June 23, 2021 6:43 am
Published by Angela Beevers
Superdrug has launched a new trial offering where online customers can get the same personal service and expert advice as when visiting a Superdrug store. Called... View Article
June 1, 2021 6:53 am
Published by Angela Beevers
If you want to know what’s next for retail customer engagement, then join us on 17 June at our free Future of Retail Customer Engagement webinar.... View Article
March 10, 2021 7:31 am
Published by glynn-davis
Premium British cycle brand Ribble had lost its way by focusing on selling third-party brands but a refocus on its own-brand bikes and leveraging its long-standing... View Article
March 10, 2021 7:02 am
Published by Angela Beevers
Fashion retailer Ted Baker is to launch a live video shopping feature for customers this month. The company said the new technology will enable it to... View Article
March 4, 2021 7:12 am
Published by Angela Beevers
By Chris O’Reilly, chief executive of Presto Music. It’s very easy to forget that high street retail was facing challenging times long before Covid-19 came along.... View Article
February 8, 2021 10:47 pm
Published by Angela Beevers
The Co-op has appointed Phil Barker as head of customer experience and customer relationship management. Barker was previously CRM lead at the BBC where he was... View Article
February 1, 2021 11:52 am
Published by Patrick Overall
There are plenty of myths in the ecommerce and marketing industries that businesses still treat as gospel truths. But things have changed. So, it’s time that... View Article