[ WEBINAR ] TOMORROW – How a customer-first mindset drives long term omnichannel retail success
Building a complete, consistent, holistic view improves your customer experience.
As part of our Future of Customer Engagement 2021 event this session will give greater insight on the secret to happier customers.
- Learn how to turn your retail customers into brand advocates
- Improving CX at critical points in-store
- Engaging employees in the CX experience: happy staﬀ = happy customers
- How a push of a button ensures customer retention
- Giving a voice to your customers across all touchpoints
- Ensuring a frictionless omnichannel customer experience
Steve Webster, eCommerce Director, eXtra
Clare Naunton, Programme Director – Customer & Stakeholder Experience, National Grid
Susan Connolly, Sales & Marketing Director, Connolly SPAR
Michele Aarons, Customer Success Manager, HappyOrNot
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