[ WEBINAR ] TOMORROW – How a customer-first mindset drives long term omnichannel retail success

Building a complete, consistent, holistic view improves your customer experience.

As part of our Future of Customer Engagement 2021 event this session will give greater insight on the secret to happier customers.

• Learn how to turn your retail customers into brand advocates
• Improving CX at critical points in-store
• Engaging employees in the CX experience: happy staff = happy customers
• How a push of a button ensures customer retention
• Giving a voice to your customers across all touchpoints
• Ensuring a frictionless omnichannel customer experience

Steve Webster, eCommerce Director, eXtra
Clare Naunton, Programme Director – Customer & Stakeholder Experience, National Grid
Susan Connolly, Sales & Marketing Director, Connolly SPAR
Michele Aarons, Customer Success Manager, HappyOrNot

Register here.

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