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[ WEBINAR ] TOMORROW – How a customer-first mindset drives long term omnichannel retail success

Building a complete, consistent, holistic view improves your customer experience. As part of our Future of Customer Engagement 2021 event this session will give greater insight…

RETAIL SOLUTIONS UK NEWS

[ WEBINAR ] TOMORROW – How a customer-first mindset drives long term omnichannel retail success

11 June, 2021 | by Patrick Overall

Building a complete, consistent, holistic view improves your customer experience.

As part of our Future of Customer Engagement 2021 event this session will give greater insight on the secret to happier customers.

Learn how to turn your retail customers into brand advocates
Improving CX at critical points in-store
Engaging employees in the CX experience: happy staﬀ = happy customers
How a push of a button ensures customer retention
Giving a voice to your customers across all touchpoints
Ensuring a frictionless omnichannel customer experience

Steve Webster, eCommerce Director, eXtra
Clare Naunton, Programme Director – Customer & Stakeholder Experience, National Grid
Susan Connolly, Sales & Marketing Director, Connolly SPAR
Michele Aarons, Customer Success Manager, HappyOrNot

Patrick Overall

Patrick Overall is Senior Account Manager at The Retail Bulletin, where he has worked since 2016. He is responsible for vendor partnerships across TRB's events, digital and publishing portfolio, and heads up Retail Solutions news, commercial content and partner campaigns. Patrick has more than 25 years' experience in marketing and publishing. Before joining TRB, he was a sales manager at Sparta Publishing, connecting advertisers with C-suite audiences through partners including BCS and the Data Centre Alliance. He previously spent eight years at Atalink (now Tenalps). There he managed direct marketing promotions for Hearst titles including Good Housekeeping, Cosmopolitan and Country Living, publications for the Women's Institute, and event publishing for Grand Designs Live, BBC Gardeners' World Live and BBC Good Food events. His areas of focus include: Retail technology and solutions · Partner insights and case studies · Industry events and partnerships

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