Conversation with… Peter Cross
November 18, 2025 8:10 amHere we chat with leading customer behaviour expert Peter Cross about the defining moments of his career, the ideas behind his new book ‘Start with the... View Article
Tag Archive: CX
Latest News: CX
Retail trends 2025 shaping seamless experiences and unified commerce
January 23, 2025 9:50 amAuthor Natalie Fresen As retailers hit the ground running in 2025, the customer experience remains firmly in the spotlight. The National Retail Federation’s Big Show highlighted... View Article
Timpson tops UK customer satisfaction rankings as service failures cost £7.3bn monthly
January 16, 2025 5:04 pmNew UK customer satisfaction rankings revealed: Timpson tops the table while service failures cost UK economy £7.3 billion monthly The latest UK Customer Satisfaction Index (UKCSI)... View Article
Q&A: Danielle Sones, Managing Director, ABa Quality Monitoring Ltd
May 22, 2024 6:00 amABa is a leading UK CX measurement agency, with a diverse client portfolio, predominantly working within Retail, Leisure & Hospitality and Financial Services. Danielle has more... View Article
Top tips for entering the Customer Services Team of the Year Award
March 19, 2024 8:54 amAre you ready to showcase your customer service champions? Consider entering the 2024 Customer Service Team of the Year Award and let your efforts shine! The... View Article
[ Murray Uniforms ] Why companies must strive to keep creativity flowing
February 5, 2024 6:00 amAccording to research carried out by The Corporate Venturing & Entrepreneurship Community more than a third of companies have reportedly cut their innovation budgets since 2020,... View Article
[ Murray Uniforms ] Successful Design: A journey through new uniform
January 29, 2024 6:00 amThere is a well-known element that can decide the success or failure of any business – first impressions count. For customer-facing businesses, such as those in... View Article
[Experian] Understanding how Data Validation plays a role in the customer journey
January 16, 2024 8:47 amDiscover the three Data Validation tools to improve the customer experience As the fight for your customers attention grows, it has never been more important to... View Article
[ MURRAY UNIFORMS ] Design-led, Data-Driven Customer Experience
January 10, 2024 10:38 pmThe pandemic impacted behaviours and the way we engage with business and its impact on customer experience (CX) has been nothing less than colossal. 2020 gave... View Article
