As retailers hit the ground running in 2025, the customer experience remains firmly in the spotlight. The National Retail Federation’s Big Show highlighted a clear trend:... View Article
New UK customer satisfaction rankings revealed: Timpson tops the table while service failures cost UK economy £7.3 billion monthly The latest UK Customer Satisfaction Index (UKCSI)... View Article
ABa is a leading UK CX measurement agency, with a diverse client portfolio, predominantly working within Retail, Leisure & Hospitality and Financial Services. Danielle has more... View Article
Are you ready to showcase your customer service champions? Consider entering the 2024 Customer Service Team of the Year Award and let your efforts shine! The... View Article
Join us for an exclusive interview with John Ferguson, a leading authority in customer experience. In today’s retail landscape, with so much of customer service and... View Article
We are thrilled to feature Jo Homer, Head of CX & Product at Signet Jewelers, in our latest day in the life interview. With an impressive... View Article
According to research carried out by The Corporate Venturing & Entrepreneurship Community more than a third of companies have reportedly cut their innovation budgets since 2020,... View Article
There is a well-known element that can decide the success or failure of any business – first impressions count. For customer-facing businesses, such as those in... View Article
Discover the three Data Validation tools to improve the customer experience As the fight for your customers attention grows, it has never been more important to... View Article
