The growing popularity of online grocery is having unintended consequences in stores that have not been thought through, specifically the impact on customers of bad picking... View Article
Furniture retailer SCS has announced the opening of a new concept store in Coventry that’s designed to support the way customers now shop. Online shopping... View Article
Modern retailers are transforming shopping by delivering seamless, personalized omnichannel experiences. But testing every touchpoint and customer interaction is daunting and complex. Keysight’s Eggplant software validates... View Article
This session will examine what are the biggest challenge retailers face when it comes to engaging the modern shopper – we will discuss how can the... View Article
Two-thirds of retail businesses say improving customer experience (CX) is a high-priority business objective. But are they focusing on the right initiatives? That’s the question posed... View Article
Always Open Retail is a concept that enables all your channels to deliver the kind of customer experiences people crave. Online, in store, anywhere and everywhere,... View Article
[Comment by William Carson – Ascensos] There’s a fundamental element to CX that’s rarely discussed. This has less to do with our actual customer experience, and... View Article
Selfridges is taking retail therapy to a whole new level offering customers wellness, self-discovery and even sex counselling sessions for couples and individuals. The focus of... View Article
This survey of 375 business leaders responsible for commerce technology and strategy offers a current snapshot of commerce anarchy – and how you should be responding.... View Article
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