The 2021 Programme
|Introduction and opening comments
Darren Williams, Executive Chairman, Scrubd
|Fireside Opening Chat: Winning in the new consumer landscape - adapting to changes in behaviour
Ben Stirling, Managing Director, Webloyalty
|11:00-12:00||Webinar No 1: AI, analytics and data - how to thrive in the digital customer landscape
Artificial Intelligence (AI) is transforming the retail industry by enabling omnichannel, personalised shopping experiences. A retailer using AI to personalise customer experiences can achieve higher sales, differentiation, and market share in today's changing and competitive market. Learn how to use AI to understand and anticipate the behaviours of customers in order to serve better, more personal, more relevant experiences that lead to increased loyalty over time.
|13:00-14:00||Webinar No 2: Customer loyalty - how to improve retention with personalisation and digital experiences
Personalisation is a powerful tool in the world of retail eCommerce, it develops trust with exisitng and new customers that can be the differentiator between 'visit' or 'interest' and closing the transaction. In this session, learn how to increase loyalty through winning digital customer experiences to deliver personalised, joined-up customer journeys across multiple channels to fuel conversions and loyalty.
|14:30-15:30||Webinar No 3: Ingraining customer-centricity to ensure effective CX strategies and drive long-term digital and physical success
How to build a complete, consistent, holistic view of your customers so you can improve their customer experience. This session will give you a greater customer insight into how to improve your CX and find out what the secret of happier customers is.
|16:00-16:45||Webinar No 4: Customer journey management - embracing digital transformation for a unified view of the customer
More then ever retailers are focused on their digital transformation and creating a single view of its customers across all channels, all with the aim of improving customer engagement.
Matthew Lawson, Chief Digital Officer, Ribble Cycles
Venue & Contact
June 17 2021
For retail speaker opportunities:
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
T: 01276 489626 M:07725414385