[ WEBINAR ] THURSDAY : Customer loyalty – how to improve retention with personalisation and digital experiences
Personalisation is a powerful tool in the world of retail eCommerce, it develops trust with existing and new customers that can be the differentiator between ‘visit’ or ‘interest’ and closing the transaction.
As part of our Future of Customer Engagement 2021 event, in this session you’ll learn how to increase loyalty through winning digital customer experiences to deliver personalised, joined-up customer journeys across multiple channels to fuel conversions and loyalty.
Join the webinar on June 17 at 1pm:
- How to drive value and loyalty – what services should you prioritise?
- The importance of mobile messaging to drive action in the digital age
- How to win customer loyalty through feedback and action
- How your brand can leverage personalisation and loyalty for increased engagement
- What metrics can you use for measuring that engagement and loyalty?
Sarah Hrywnak, Head of Marketing & eCommerce, Astrid & Miyu
Richard De Villa, Head of Marketing UK & Europe, Malaysia Airlines
Mark Choueke, Marketing Director, Mention Me
Jocelyn Toonders, Head of Partnerships, Mention Me
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