How to get your customers back in-store
As shops start to re-open, we are dealing with the biggest retail shake-up in a century. Customers are returning, but their shopping habits are different and the way they connect with brands has changed.
“During this time of self-isolation and social distancing, we’re all learning new ways of living and shopping;” Graham Bell, chief executive of B&Q
Lockdown, isolation and staying local have led to the emergence of new customer experience priorities, whether that’s safe store formats, compassionate service or the stronger emotional ties forged between brands and consumers during the crisis.
To help you, Critizr gathered their experts to look through the customer lens to understand the lingering effects of COVID-19 and to analyse the steps retailers need to take to adapt and thrive in the months ahead. In “Human centricity is key for physical retail in the new COVID-19″ world they advise:
- How to understand and adapt to the new COVID-19 customer
- The role of your in-store teams in meeting these new challenges
- How to drive loyalty to retain customers both old and new
To read the full report, download it here.
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