Customer Experience Foundation: CX report Summer 2023

Exciting news! the Customer Experience Foundation has just released the latest CX report for the Retail Sector

Here are the key areas explored at the Summer 2023 CX Roundtable which you will find in the report:

• Changing Consumer Preferences – with trends shifting towards sustainability, convenience, and personalised experiences, how can retailers adapt to meet these demands?
• Rising Costs – We discuss the challenges faced by retailers due to increased costs like inflation, rising wages, higher input costs, and rent.
• The role of Technology – We delve into the necessity for retailers to embrace digital solutions to stay competitive and meet ever-growing consumer expectations.
• Sustainability and Ethics – As consumers become more conscious of sustainability and ethical practices, how can businesses align with these values?

The CXF has gathered these insights from the CX Roundtable, providing a holistic view of the current retail climate.

Download the report for free HERE

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