The Customer Experience Foundation (CXFO) announces the CX Retail Symposium 2024
CXFO is hosting its inaugural CX Retail Symposium on the 16th May, 2024
Registration is free, secure your spot today and get ready to elevate your CX game by registering here.
What you will gain from the event
- Personalised content, in depth discussions, panel debate and networking.
- Discover how today’s leading retailers are approaching CX, AI and growing customer lifetime value.
- Gain unique insights from the leading Consumer champion, how to deliver experiences that lead to consumer growth.
- Gain exclusive insight from a renown retail analyst who will deep dive into the latest trends.
Meet the Speakers
Opening Keynote speaker is Martin Newman, The Consumer Champion who will address what really matters to consumers, how to guarantee your future success.
Joined by retailers and CX experts including; John Lewis talking about delivering personalised service in an AI world, ArvatoConnect discussing the need for speed: Racing to meet the ‘Zero Consumer’, Selfridges talking about navigating the Past, Present and Future of Customer Service and Call Centres, Route101 & DigitalGenius discussing Conversational Commerce: Retail’s AI Evolution, Nutun CX & Holland & Barrett providing a joint presentation on how people are key to delivering exceptional customer experiences – driving loyalty for customers, Marc Caulfield, guest speaker will be discussing “The art and science of effective collaboration” – leaving your ego at the door, Concentrix+Webhelp discussing how behavioural science helps create retail CX that works for humans and robots.
SpaceNK and Beauty Pie join together to form our expert panel where they will share their experiences during their careers.
Richard Lim, CEO at Retail Economics, will deliver the closing keynote address.
