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Case study: Tottenham Hotspur personalizes the fan experience

Tottenham Hotspur witnessed a lower add-to-basket rate among significant mobile user segments. To remedy this behavior, they needed a solution that would enable them to surgically… View Article

RETAIL SOLUTIONS

Case study: Tottenham Hotspur personalizes the fan experience

Tottenham Hotspur witnessed a lower add-to-basket rate among significant mobile user segments. To remedy this behavior, they needed a solution that would enable them to surgically target these site visitors with bullet-proof personalization strategies.

With Dynamic Yield, the Spurs reimagined the mobile website, optimized the conversion funnel, and crafted unique experiences around major events, such as match results and kit launch. Personalization paid off, increasing delivering positive ROI in just one month thanks to notable increases in conversion rates and revenue per session.

In this case study, you’ll learn how the Spurs:

  • Personalized the layout of its mobile website based
  • Served contextually aware recommendations
  • Split tested the mobile product page
  • Highlighted benefits of buying directly from Tottenham
  • Leveraged out-of-the-box personalization templates
  • Merged its data with their media and news site

Find out how you too can personalize experiences at every stage of the conversion funnel.

READ THE CASE STUDY

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