RETAIL SOLUTIONS UK NEWS
BBG increased customer satisfaction and reduced inquiries by 24% with parcelLab
1 February, 2022 | by Karen Howard
Berlin Brands Group manages a multi-channel distribution of over 2,500 consumer products in 24 countries.
As an online shop in a crowded market, BBG wanted to stand out and leave a lasting impression on their customers. The team aimed to achieve this by delivering a recognizable customer experience with seamless and personalized messaging.They hoped that this would also reduce the amount of inbound customer inquiries received.
THE GOAL: Seamless customer communication
Before working with us, BBG did not communicate with their customers after checkout. This lack of transparency left customers in the dark, and this resulted in a growing number of customer inquiries.As an international online store, BBG use multiple logistic providers and operate in 12 languages. So, they needed a solution that was able to work with their carriers around the world and deliver communications in multiple languages.
When the team first heard of us, we were a small start-up, but BBG saw potential in our product. Their commitment to innovate and trust in our solution was the driving force for our partnership.
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