The 2021 Programme
The 2020 programme will be announced nearer to the event but here's last year's programme:
|08.30 – 09.00||REGISTRATION AND NETWORKING|
|09.00 – 09.20||Chair's welcome and opening comments
Andrew Warren, Vice President, Cognizant
|09.20 – 09.50||KEYNOTE ADDRESS: Future shopper and technology trends that are driving the retail revolution
Our retail futurist will try and gaze into their crystal ball to try and answer some of the key questions below.
Elena Cochero, Futurist, Unruly
|09.50 – 10.20||RETAIL CASE STUDY: Buster + Punch - from garage to global in two years
With a B2C ecommerce website, showroom in London, retail store in Stockholm and over 71 stockists selling their select products across 74 countries, Buster + Punch was ready for its next move to build a physical presence in the United States. In this session, our speaker will discuss:
Martin Preen, CEO, Buster + Punch
|10.20 – 10.50||RETAIL CASE STUDY: AI personalisation - delivering intelligent customer experiences
Certona, a global leader in personalisation solutions, will discuss the evolution of personalised customer experiences with tangible results. In this session, learn how a retailer partnered with Certona, were able to leverage AI to align their new personalisation strategy with business objectives.
Ed Whatmore, eCommerce Director, Mountain Warehouse
|10.50 – 11.15||NETWORKING COFFEE BREAK|
|11.15 – 11.45||RETAILER CASE STUDY: Why consumers want retail staff to be brand ambassadors
Effectively target customers online and offer more personalised products and services, we examine why the human touch is just as important as technology. The omnichannel key is consistency across channels with seamless interaction and handoff between channels.
Lalit Suryawanshi, Enterprise Architect, Wilko
|11.45 – 12.30
|RETAILER MEGA PANEL: The store of the future - merging the physical, digital and human experience
These days, with etailers offering free delivery, endless choice, very competitive pricing, and painless returns policies - all from the comfort of the living room sofa - what’s the point of going to the shops? Stores have to turn themselves into destinations and will have to get much, much smarter at figuring out what customers want.
Gracia Amico, Non-Executive Director, Ruroc
|12.30 – 13.20||LUNCH & NETWORKING|
|13.20 – 14.00
|RETAILER PANEL: Digital transformation - are retailers making the most of their channels?
Thanks to the digital age, connecting with your customers has never been easier but most retailers’ have not actually embraced digital transformation, generally because they are traditionally technology laggards. This panel debate will examine how to launch a new digital proposition within both new and established retail organisations.
Dr Geraint Evans, former Head of Digital, Odeon Cinemas Group
|14.00 – 14.40||RETAIL STRATEGY FIRESIDE CHAT
In this session - Alan Holcroft, Sales Director - Retail Technology, Cegid - chats to two very different retailers' about their transition from retail of the past, to how the future of omnichannel will impact upon them.
Case Study 1: Brick-and-mortar stores and eCommerce working better together to enhance customer engagement
Anouk de Lange, eCommerce & Marketing Director, National Lighting
Case Study 2: Pureplays - should they focus their energy on eCommerce vs not complicating strategies with physical stores
Chris O'Reilly, CEO, Presto Classical
|14.40 – 15.10||EXPERT OPINION: The role of kiosk solutions in the retail evolution
Adrian Thompson, CEO, ImageHolders
|15.10 – 15.30||NETWORKING COFFEE BREAK|
|15.30 – 15.55||EXPERT RETAIL OPINION: Technology evolution at the BBC - how to embed digital into the fabric of the business
For the BBC the digital transformation is the migration from linear (broadcast) to on-demand consumption - which is growing at 18% year on year and with 92% of the UK adult population using the BBC every week this change has significant considerations for scale, reliability, performance and cost. Sam will be talking about:
Sam Hill, Head of Software Engineering, BBC
|15.55 – 16.25||EXPERT OPINION: Omnichannel retail - dispelling the myth
With the ever increasing adoption of eCommerce and mCommerce by consumers, can the traditional high street survive? We believe so, but only with the recognition that what it is to be a retailer is changing. Our speaker will be discussing what problems the industry is facing and how retailers both online and offline need to respond to the demands of a different generations of users. Retailers can adapt, but also thrive, both online and on the high street by adopting a service based culture in order to deliver retail growth.
Ben Stagg, Head of Client Management, Barclaycard
|16.25 – 16.55||RETAIL FIRESIDE CHAT: Footasylum's journey to becoming AI driven - driving real commercial results
Footasylum and Peak talk about the journey towards becoming AI driven and how it has positively impacted performance.
Mylo Portas, Customer Success Manager - Retail, Peak
|16.55 – 17.15||RETAILER CASE STUDY: There’s no ‘omnichannel’ it’s just fulfillment -the ability to offer the customer cross-channel visibility and ordering options
While the retail community continues to think of the various paths to purchase as omnichannel, customers have moved on. It is no longer a novelty to be able to browse online and purchase in-store, customers expect a seamless transition. To offer this, retailers must reframe the way they think about fulfillment. Forward-thinking retailers are eliminating the headaches of internal order fulfillment by combining drop ship vendors with a third-party logistics network.
Tim Stevens, Operations & Logistics Manager, Findmeagift.com
|17.15||Chair's summary and closing remarks|