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The 2025 Programme


08.45 - 09.15

Registration

09.15 - 09.25

Chair’s welcome address

09.25 - 09.50

Keynote Address: ‘Blended omnichannel retail’ - future retail predictions and trends

09.50 - 10.30

Retail Showcase Panel: A roadmap to building a cohesive customer centric and profitable omnichannel strategy.

10:30 - 10:55

Morning coffee and networking break

10.55 - 11.50

Retail Spotlight Panel: Omnichannel retail - opening more doors with online marketplaces.

11.50 - 12.30

Retail Mega Panel: Digital transformation - why a digital-first strategy will allow you to meet growing customer demand.

12:30 - 13:20

Lunch and networking break

13.20 - 14.00

Retail Focus Panel: Can retail deliver on ‘store of the future’ - the challenges and opportunities in moving beyond bricks and mortar.

14:00 - 14:40

Retail Spotlight Panel: Dawn of the ‘phygital’ experience - a seamless connection between online and offline, digital, and physical

14:40 - 15:00

Afternoon coffee and networking break

15:00 - 15:40

Retail Perspectives Panel: Putting customers at the heart of the omnichannel journey - enhancing engagement with new experiences.

15:40 - 16:20

Retail Insight Panel: Empowering in-store staff to deliver omnichannel experience.

16:25 – 17:00

Retail Insights Panel: Loyalty and breaking the CX ceiling - a new equation of customer satisfaction.

17:00 – 17:15

Chair's closing summary

DRINKS FOR THOSE THAT WOULD LIKE TO STAY

Venue & Contact


VENUE
Hallam Conference Centre, 44 Hallam St, London W1W 6JJ

EVENT DATE
6 March 2025 - Hallam Conference Centre

START TIME
09:00

CONTACT
For retail speaker opportunities:

Claire Knott
E: claire.knott@theretailbulletin.com
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

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