The 2025 programme
08.45 - 09.15 | Registration |
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09.15 - 09.25 Loading profile... | Chair’s welcome addressDarren Sanderson-Williams, General Manager, Specsavers Loading profile... |
09.20 - 09.50 Loading profile... Loading profile... | Keynote Address: Why retail plays an important role in the future of our society for both business and communitiesIn our keynote address, you’ll hear from two senior retail leaders on why taking an omnichannel approach and driving brand awareness in a competitive marketplace, can play an important role in the future of both business and communities Maria Hollins, Chief Executive, Ann Summers Loading profile... Loading profile... |
09.50 - 10.35 Loading profile... Loading profile... Loading profile... | Retail Showcase Panel: A digital roadmap to ensure future omnichannel success and brand growthA lot can depend on how willing a brand is to digitally transform and if this is what sets omnichannel leaders apart from their competitors. This session explores the strategies that retailers are embracing as part of their evolving digital transformation, as well as the ways in which they can drive efficiencies across their business, in order to future proof success.
Ed Duggan, Financial & Commercial Director, Fishpools Loading profile... Loading profile... Loading profile... |
10.35 - 11.00 | Morning coffee and networking break |
11.00 - 11.45 Loading profile... Loading profile... Loading profile... Loading profile... | Retail Spotlight Panel: Strategies to work towards a seamless omnichannel journey – dawn of the ‘unified’ experienceRetailers are turning to new and emerging technologies to create unique and memorable experiences for their customers, but one size doesn’t fit all. AI is not new to retail, getting it right to fit your business and maximising its benefits, is no easy feat. In this session, we hear from retail technology leaders, whose investments in AI have helped them identify and deploy new ways to improve frictionless commerce.
Greg Tufnell, Founder, Prime Advantage Capital Partners Pim Vellenga, Senior Launch Manager, Emma – The Sleep Company Titus Trossel, Retail Strategy Principal, Metyis; former Senior Strategy Manager, Currys Loading profile... Loading profile... Loading profile... Loading profile... |
11.45 - 12.30 Loading profile... Loading profile... Loading profile... Loading profile... | Retail Insights Panel: Loyalty and breaking the CX ceiling - a new equation of customer satisfactionThe role of CX as a driver of change in redefining brand loyalty and reducing customer acquisition costs is never more paramount, especially in an economic downturn. Our speakers share experiences with personalisation, as well as the benefits of building greater brand loyalty for both new and established brands.
Scott Taylor, Executive Director of Marketing, American Golf James Rutter, Chief Creative Officer (CCO), COOK Andrea Nunn, Partner & Customer Experience Senior Manager, John Lewis & Partners Clare Olding, Head of Loyalty, Topps Tiles Catherine Loftus, Brand Director, Bird & Blend Loading profile... Loading profile... Loading profile... Loading profile... |
12:30 - 13:20 | Lunch and networking break |
13.20 - 14.00 Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... | Retail Mega Panel: Enhancing customer engagement - targeted marketing personalisation through automation vs traditional routesWith customers shopping in more locations than ever before, it is vital for brands to connect with customers in a personalised manner and create a consistent brand experience across all channels. Get greater insights into your customers’ needs and expectations with AI, stand out from the crowd and offer a personalised experience.
Jonathan Haywood, Founder, Tarren; former Director of Digital, Loyalty, CRM, Transformationl Holland & Barrett Tim Curtis, Chair, Cotswold Collections Katheryn Thomas, Senior CRM Manager, L'Occitane Desi Reuben-Sealey, Senior Manager UX, Victorinox Nicole Greer, Vice President TP Digital (Digital Transformation), Teleperformance Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... |
14:00 - 14:40 Loading profile... Loading profile... Loading profile... Loading profile... | Retail Showcase Panel: What can the pioneers teach us about D2C and marketplace innovation in 2024?D2C retail has been key to the success of some of the most innovative and fast-growth brands of the last few years. But the origins of D2C go back a long way, setting the stage for many modern D2C models. This session will provide an overview of marketplace strategy with a focus on how retailers are operating and expanding in this channel.
Tracey Powers, UK Sales Director, Avon Susannah Schofield OBE, Director General, Direct Selling Association Michelle McWhinnie, Operations Director, Usborne Leanne Oddy, Third Party Lead, Ann Summers Loading profile... Loading profile... Loading profile... Loading profile... |
14:40 - 15:00 | Afternoon coffee and networking break |
15:00 - 15:40 Loading profile... Loading profile... Loading profile... Loading profile... | Retail Perspectives Fireside Chat: The human element - supporting your employees to become truly omnichannelPeople are the backbone of any organisation. Providing the best possible retail CX for customers involves bringing one of retails most valuable assets – their retail staff – fully onboard with their omnichannel vision and strategy. Never has it been more critical for retail to harmonise digitalisation and technology, with the collaboration and guidance of an organisation’s frontline teams.
Jo Causon, CEO, The Institute of Customer Service Sam Bleazard, Employer Brand Content Producer, Fortnum & Mason Ryan Llewellyn-Pace, Founder & Chairman, Hay Life Clothing David Williams, Digital Director, DCC Vital Speaker from Reveal Media to be announced Loading profile... Loading profile... Loading profile... Loading profile... |
15:40 - 16:10 Loading profile... | Retail Insight Fireside Chat: Can retail deliver on ‘store of the future’ - the challenges and opportunities in moving beyond bricks and mortarThis session will explore how the store of the future will go beyond retail and be a hybrid, flexible, experiential space that keeps local communities coming back for more. Retailers are now using their physical spaces to merge retail with research, product development and production - hear how retailers are using their in-store tech to create a more informed and engaged customer.
Ines Clark, Founder, MARTYAI; former Head of Group Strategy & Partnerships, Farfetch Loading profile... |
16:10 – 16:15 | Chair's closing summary |
Venue & Contact
VENUE
Hallam Conference Centre, 44 Hallam St, London W1W 6JJ
EVENT DATE
6 March 2025 - Hallam Conference Centre
START TIME
09:00
CONTACT
For retail speaker opportunities:
Claire Knott
E: claire.knott@theretailbulletin.com
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

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