Study reveals recession has cost retail sector £23 billion since 2008
Commissioned by e-commerce partner Webloyalty and compiled by research company Conlumino, the study explores what consumer spending on retail might have looked like between 2007 and 2012 if the financial crisis and subsequent downturn had not hit.
When compared with actual expenditure over this period the results show that the economic crisis has cost the retail sector £23 billion in terms of lost growth. The electricals market was hardest hit with a £6.4 billion gap in spending while the furniture and flooring market came close behind, with £5.9 billion less spent than would have been the case in the absence of the recession.
Looking forward, the research also reveals that retail is set to lose out still further over the next decade as the proportion of discretionary income spent on retail is set to decline. Although it found that overall household income is expected to rise as the downturn eases, the study predicts that the proportion of income that is truly discretionary will not recover to pre-recession levels. Moreover, retail’s share of discretionary income, which today stands at 32%, will decline to 27% by 2022.
The pressure on some sectors is more pronounced. In the wake of HMV and Blockbusters’ slide into administration, the research predicts that the remaining music and film retailers will continue to struggle. Spend in this area is expected to fall a further 16.8% in the next ten years as people move to digital media and subscription services. The research also found that spending on books is expected to fall by 10.3% in the same period as the shift to e-readers continues.
There was good news for some retailers however; the study says that spending on health and beauty, and clothing and footwear are both expected to rise by nearly 20%, benefiting from being more needs-based and because the products are a way for consumers to treat themselves at relatively low expense.
Commenting on the findings, Guy Chiswick, managing director of Webloyalty UK, said: "These figures show that times will continue to be tough for retailers and consumers alike, but there are things businesses can do to thrive. Securing new customers can be difficult, so it is vital that retailers hold on to the customers they already have by engendering loyalty. Customer data needs to be used intelligently to meet the needs of individuals and to drive loyalty and satisfaction."
Neil Saunders of Conlumino added: "Consumers are thinking more carefully about what and why they’re purchasing. This means retailers have to work much harder at interpreting what customers want. Unfortunately, this is more complicated than ever because of the fragmented and multichannel nature of shopping today."
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